JOB SUMMARY :

Inspect and ensure cleanliness of assigned public space, casino, grounds, and employee areas. Responsible for daily checklist, project list, written inspections, and other administrative duties.

Supervises the day-to-day activities of the Housekeepers and Windows & Grounds employees.

DIRECTLY SUPERVISES : Housekeepers, Windows & Grounds Attendant(s), DR Housekeeper / Windows & Grounds

KEY JOB FUNCTIONS :

• Report to work fit and ready to work on time daily as scheduled. Checks schedule daily to learn of any changes necessary to accommodate unplanned business conditions.
• Communicates with Department Head regarding any and all needs affecting work performance, completion of duties, attendance and guest service.
• Read, understand, and practice all policies and procedures as outlined in the Team Member Handbook.
• Make suggestions to appropriate manager regarding any suggestions for improving guest service, department, or job efficiency.
• Reports to Manager any items requiring maintenance or repair. Pays particular attention to safety related matters and reports such items immediately.

If dangerous, take precautions to prevent injury until help arrives to respond to the situation. (Example : An open, raised carpet seam in a busy walkway in which someone might catch his / her foot and fall).

• Reports to manager and Security Officer any incidents involving illness or injury to self or others, and any accidents or onset of illness incidents witnessed involving guests or other team members.
• Required to cooperate with Company officials during an investigation.
• Follows proper procedures for lost and found of personal items, found money or gaming ct Security Officer).
• Assists in achieving the highest possible cleaning standards for the facility.
• Interview and make hiring recommendations, trains, evaluates, and disciplines team members according to preset standards.
• Inspect all areas of the resort for cleanliness and maintenance.
• Plans, directs, assigns, and supervises cleaning projects in all public and back of house spaces and grounds.
• Reviews and updates all workstations and job procedures.
• Responsible for all control procedures such as keys, chemicals, logging of phone calls.
• Follows and enforces established key and chemical procedures. Follows and enforces safety and lost and found procedures and guidelines for energy conservation.
• Follows departmental policies and procedures as assigned by Manager.
• Must be able to use vacuums, shampoo machines, pile brush, computer and printer and escalator cleaners.
• Other duties as assigned.

RISK MANAGEMENT :

Will manage risk factors within the company department or division employed, in such a way as to eliminate company exposure to insurance claims and legal / court challenges.

Ensures that all company, department or division activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

This includes but is not limited to adherence to Human Resource, safety and workers’ compensation policies and procedures.

EDUCATIONS and / or EXPERIENCE :

Associate degree (A. or equivalent from two-year college or technical school; or six months to one- year related experience and / or training;

or equivalent combination of education and experience

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE :

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

REQUIRED PERSONALCOMPETENCIES :

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, and distance vision.

Must be able to work on mechanics of totalizor machines. Ability to scan facility to monitor activity required.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

CERTIFICATIONS, LICENSES AND REGISTRATIONS :

Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse RacingCommission.

ACCESS TO CONFIDENTIAL / PROPRIETARY INFORMATION :

Access to departmental personnel and payroll information.

ACCESS TO GAMING FLOOR :

Access to general and secure areas of the gaming facility

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.

emergencies, changes in personnel, workload, rush jobs or technical developments).

Last updated : 2024-06-18