CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Pharmacy Manager in our clinic located in Arlington, TX.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Starting Rate: $125K or higher based on experience.

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Qualifications: Pharmacy Manager

Graduate from an accredited pharmacy college recognized by the American Council of Pharmaceutical Education (ACPE) with a Doctoral in Pharmacy (PharmD). Must have a current, active, and unrestricted pharmacist license in state(s) of practice with all held licenses in good standing (as required by each States Board of Pharmacy). Three (3) year of post graduate clinical experience in patient care and two (2) years supervisory and management experience in a pharmacy setting (leadership experience and years of organizational service may be substituted for supervisory and management experience). Ability to travel to each of the branch pharmacy facilities as needed and when assigned.

Position Summary: Pharmacy Manager

The Pharmacy Manager coordinates management of complex medication regimens for patients throughout the continuum of care. Provides pharmacy services to patient and medical practitioners. Verifies prescriptions, fills prescriptions and dispenses medicines, counsel's patients and medical practitioners regarding the nature and use of drugs. To perform this job successfully, an individual must have the ability to work independently and effectively in a team environment. Is responsible to ensure the CAN Community Heath, Inc. Arlington, TX pharmacy location provides optimal and timely services, meets all legal, licensure and certification requirements and complies with all applicable policies, procedures, codes and standards of the company and Board of Pharmacy for all pharmacy licenses held by CAN Community Health, Inc. Provides leadership to and serves as role model for the Arlington, TX pharmacy team and other company pharmacy employees.

Knowledge, Skills, and Abilities: Pharmacy Manager

• Thorough knowledge of the principles and practices involved in the dispensing of prescriptions, inventory control and record keeping related to the work.
• Clinical Problem Solving, Judgment, and Decision Making
• Therapeutic knowledge base of sufficient breadth and depth to effectively promote rational medication use.
• Medical Information Evaluation and Management.
• Management of Patient Populations: analyzing drug utilization evaluations, composing protocols for disease state management, and developing organizational policies and procedures that improve patient care and resource utilization
• Knowledge of laws governing drugs, pharmacy products, and third party plans.
• Knowledge of training and supervisory techniques. At least 2 years direct supervisor experience.
• Ability to instruct, coach, guide, mentor and objectively evaluate employees.
• Self-motivated with the ability to complete work with a minimum of supervision under tight time frames.
• Demonstrated practice of and high-level skill in multi-tasking, championing change, initiative, customer service, interpersonal relations including building relationships and resolving conflict, decision making, problem solving, teamwork, and verbal and written communication.
• Maintains honesty, integrity, and high levels of efficiency and accuracy at all time.
• Ability to work a variety of schedules to include evenings, holidays, and weekends.
• Proficient with Microsoft Office and pharmacy-related software.

Physical Demands: Pharmacy Manager

The usual and customary methods of performing the job's functions require the following physical demands with or without accommodations: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands. Perceive the size, shape, temperature, or texture of objects by touching with fingertips. See objects at close vision and be able to identify and distinguish colors. Viewing computer monitor and using keyboard for long periods. Lift and push or pull up to 10 pounds. Lift and push or pull up to 15 pounds. Generally, the job requires 40% sitting, 10% walking, and 60% standing.

Work Environment: Pharmacy Manager

This job is performed in a generally clean and healthy environment. This job is performed in a generally clean and healthy environment. Work is performed primarily in a production like setting.

The noise level in the work environment is usually quiet.

DIRECT DUTIES AND RESPONSIBILITIES: Pharmacy Manager

Pharmacy Services/Management

1. Ensure quality and service standards are maintained as defined in company policies and procedures along with client-specific contractual requirements. Works collaboratively and in partnership with the other pharmacy teams and other company employees and leadership team.
2. Ensure that pharmacy standards and quality are met and maintained by developing detailed and timely work plans, schedules, and status reports as requested. Maintain Pharmacist license in each state were medications are delivered outside of Florida as required by the state's Board of Pharmacy.
3. Ensure adherence to the company Continuous Quality Improvement Projects and performance measures goal attainment. Serves as a member of the Clinical Oversight Committee/Body to aide in clinical decision making regarding the Patient Management Program.
4. Ensure controls are designed, implemented, and applied as a response to specific risks and their causes and consequences.
5. Works to improve Medication Dispensing Accuracy to include quality and error management and to implement and assist with patient safety Quality Improvement projects (QIP).
6. Manage the day-to-day dispensing performance of the pharmacists/technicians including their performance, staffing, customer service, prescription turn-around time, dispensing, scheduling, policies and procedures adherence, and quality assurance. Provide for maintenance of appropriate records to assure that the quality, quantity, and timeliness of work done is documented.
7. Supervision, review and appraise work of staff pharmacist; keeps supervisor informed of the location operations, challenges, opportunities/problems, and any significant factors affecting assigned responsibilities of pharmacy employees inclusive of but not limited to staff pharmacists, pharmacy technicians, and delivery personnel.
8. Completes weekly on-call pharmacist schedule. Monitors response time and serves as a member of the on-call services rotation.
9. Ensures Pharmacy follows all accreditation standards (URAC and ACHC) and staff at each location are knowledgeable of all standards and location and work is meeting said standards. Assist with accreditation as requested and ensuring location is meeting accreditation standards.
10. Prescription Processing & Dispensing Oversight

Customer Service

1. Provide exceptional customer service to all patients, partnering facilities/practices, members of their clinic and support staff by ensuring they feel welcome, respected and valued by both words and actions.
2. Serve as contact between the pharmacy and facilities/practices, maintain excellent relations with physicians, medical directors, case managers and other clinic staff.
3. Is always responsive and accessible; answering telephone calls promptly and responds to questions and requests timely; to include but not limited to; medication related information/education as appropriate. Respond to voice mail and email in a timely manner. Always closes the loop when requires additional work or research, lets the person know status and anticipated follow up timeframe.
4. Cultivates exceptional internal customer service with the same intentionality and rigor expected to the cultivation of external customer service. Maintains clear expectations and guidelines of what internal customers can reasonably expect as priorities and demand shift. Anticipates untimely requests and works with internal customers to negotiate priorities to achieve win/win outcomes.
5. Views interruptions not as nuisances, but as opportunities to assist and meet the needs of internal customer.
6. Honor's priorities, workflow and processes; always keeps customers informed of project progress. Errs on the side of over-communication. If finished a portion of the request, updates the status, and when projected to complete the rest of the project.
7. Maintains a positive attitude that is reflected in day to day interactions with internal customers and practice of lateral service activities.
8. Identifies and anticipates needs of others. Is a positive contributor, solves problem, offers potential solutions and is quick to develop a plan to handle any situation positively and resourcefully.
9. Oversee direct reports in serving customers. Models and provides direction and guidance to team members on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
10. Is an expert communicator able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy. When communicating over email or live chat, will need to be able to write well, with correct grammar.
11. Provides on-call services as assigned. Serves as help line for patients with questions, queries and concerns about their medicines after hours as assigned. Answers all calls from the answering service. Returns patient calls within 30 minutes of receiving notification from the on-call service. Follows on-call procedure and documents calls are required.

CAN Values: Pharmacy Manager

1. Recognize and affirm the unique and intrinsic worth of each individual.
2. Treat all those we serve with compassion and kindness.
3. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
4. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.

Other Duties: Pharmacy Manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible To: Director of Operations

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or other characteristics protected by applicable law.

PIe518a9053a3b-26289-34749274