Salary: $34,320.00 Annually
Location : DeKalb County, GA
Job Type: Full Time Salaried
Job Number: 2024-08831
Division/Section: District 3-5 County Position
Opening Date: 06/18/2024
Closing Date: 7/2/2024 11:59 PM Eastern
Description

We are Accepting Applications for the Following Position:
Customer Service Representative 2 (10131)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
LOCATION: WIC Tucker Health Center
DIVISION/DEPARTMENT: Community Health
SALARY INFORMATION: $34,320.00 Annually / Pay Grade G / Job Code GST121
EXCEPTIONAL BENEFITS INCLUDE:

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for
  eligible positions after probation

Job Responsibilities

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Reallocates task as necessary. Schedules WIC appointments for clients. Verifies accuracy of data entered by clerical staff using Chart Monitoring logs. Monitors security of voucher paper, printed vouchers, and computer system.
Minimum Qualifications

High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university;
OR
One (1) year of experience in a customer service setting communicating information;
OR
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Additional Information

NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.
Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

Are you a current employee of DeKalb Public Health?

• Yes
• No

03

What is your highest level of education completed?

• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

04

How many years of experience do you have working in WIC?

• No Experience
• 1-2 Years
• More than 3 years

05

Are you able to accurately communicate and translate Spanish and English at an expert level

• Yes
• No

Required Question