45 security team leader Jobs in atlanta, ga
Cynet Systems is Hiring an IT Team Leader Near Atlanta, GA
Responsibilities:
- Led and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
- Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
- Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
- Ensure that customer SLAs are met on a daily, monthly basis.
- Evaluate and recommend software solutions to improve the ability to support client IT enterprise applications.
- Please work with other teams and offices to make sure that the IT support team is providing the necessary support to meet the needs of the client.
- Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
- Interview candidates and hire qualified individuals to fill open roles within the department.
- Generates daily, weekly, and monthly reports requested by both internal and external clients and client IT Management.
- Develops and mentor staff to a high level of competency.
- Handles issues of a highly technical nature and challenging calls from clients.
- Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.
- Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
- Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
- Remains current on internal procedures and external client requirements.
- Bachelors degree in Computer Science and Information Technology or a related field.
- Technical certifications preferred.
- Five (5 ) years of experience in an IT management role, IT technical lead role, or Project management role.
- 5 years of experience supervising or leading a support team.
- Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products.
- Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, and Angular JS.
- Experience with ServiceNow ITSM.
- Experience Working with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM).
- bility to resolve issues and exhibit strong initiative.
- Excellent planning, training, and follow-up skills and analytical abilities.
- Strong problem-solving and analytical abilities.
- Strong project management and leadership skills.
Job Summary
Full Time
$119k-149k (estimate)
07/02/2024
07/18/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The following is the career advancement route for IT Team Leader positions, which can be used as a reference in future career path planning. As an IT Team Leader, it can be promoted into senior positions as a Business Systems Analyst V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Team Leader. You can explore the career advancement for an IT Team Leader below and select your interested title to get hiring information.
