February 2022

Mercedes-Benz USA, LLC

**Vans Customer Service & Parts Intern**

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Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, fully vaccinated is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation.

Job Overview

Serves as a support to our Program Specialist/Analyst that are the subject matter experts for parts and service department projects and programs. Maintains stakeholder engagement, guidance, and understanding. Delivers the highest level of customer service internally and externally. Expected to assist with communications via email or phone.

Responsibilities

To include but not limited,

- Project management support with power point slides

- Research and development

- Communication to Fleet companies and dealers

- Analyze data and report back with analysis

- Assists in the development of program guidelines, marketing POS

- Supports Project Leads on status updates vendor KPI output

- Supports all communications support the strategic objectives, reflect marketplace positioning

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Qualifications/ Education

- Bachelors Degree

- Knowledge of fundamental business practices and concepts that affect the success and profitability of the organization

- Knowledge of business and management principles and methodology for a process-oriented approach to delivering products and services to customers

- Knowledge of processes, quality control, costs and other techniques in order to achieve maximum efficiency

- Strong computer systems knowledge

- Knowledge of data analysis, projections, and advanced skills in Excel operation and ability to communicate system requirements

- Strength in Power Point, Microsoft products, and any other general platform knowledge and expertise

- MUST BE ABLE TO WORK A HYBRID WORK SCHEDULE

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

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* **Job-ad-number:**

MER0001MYP

* **Publishing date:**

25.02.2022

* **Field of activity:**

Others

* **Department**

HR Business Partner Sales MB Vans MBUSA

**Benefits**

Atlanta, One Mercedes-Benz Drive **Contact**

* **Melissa Pair**

Email: extern.pair@mbusa.com

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