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LUWA Distributing is a Distribution and Appliance Repair company headquartered in Auburn, Washington with a product showroom in Bellevue, Washington. LUWA’s Service Division is known for providing top level service and appliance repair for world class residential appliances. LUWA seeks a Luxury Service Technician with residential refrigeration experience. The best candidates will have a positive attitude and the ability to help our clients with their luxury appliance service and repair requests.
Job Description:
This position will be based out of Washington. The technician should be familiar with servicing a wide variety of appliances, e.g. refrigerators, freezers, dishwashers, microwaves, ranges, etc. The role requires the technician to be customer centric.
Job Responsibilities Include:
· Providing timely and quality repairs of customers’ products
· Maintaining high-quality customer service and care
· Promoting and selling additional products and services
· Provide accurate and timely job reports
· Maintain accurate notes
· Meeting key performance indicators
· Providing knowledgeable and courteous repair service
· Use current technology (computers, tablets, smartphones, internet, etc.) to look up parts and complete paperwork
· Looking for ways to improve business performance and enhance the customer experience
· Communicating benefits of LUWA’s services to the customer
· Maintaining van stock inventory within the prescribed company guidelines and standards
· Following the truck maintenance schedule and keeping a clean, organized and operating van
· Communicate with fellow technicians and service coordinator about day’s activities
Required Qualifications:
· CFC/EPA Certification
· High School Diploma or equivalent
· Minimum of 3 years of residential appliance service and repair refrigeration repair experience a plus
· High attention to detail
· Ability to use computers and smartphones for tracking jobs
· Working mechanical knowledge, including the use of tools and test equipment
· Ability to perform accurate repair of client product
· Ability to follow directions and specific process steps to ensure quality workmanship
· Valid Washington State driver’s license
· 18 years of age
· Ability to lift 100lbs
Knowledge, Skills, and Abilities:
· In depth knowledge of company operations, policies and procedures.
· Ability to maintain confidentiality and use discretion on material highly sensitive in nature.
· Knowledge of Microsoft Office programs (i.e. Word, Excel, Outlook, etc.).
· Knowledge of scheduling programs, e-mail, and voice mail.
· Ability to operate standard office equipment.
· Familiarity with luxury brands.
· Ability to establish and maintain productive work relationships with staff and clients.
· Ability to effectively communicate with a wide variety of individuals.
· Ability to create, edit, write, and proofread reports and correspondence.
· Ability to perform basic mathematical computations of addition, subtraction, multiplication, and division.
· Ability to handle highly complex problems or issues in standard and emergent situations.
· Ability to independently manage customer service and office/project workflow.
Compensation & Benefits:
· Salary, DOE w/ incentives
· Health Benefits (Medical, Dental, Vision)
· 401K with 4% company match after 1 year
· Service Van
· Specialized Tools
· Uniform
· Laptop
· Smartphone
· Industry training
Full Time
$58k-75k (estimate)
06/29/2024
07/14/2024
luwadistributing.com
Seattle, WA
<25
Wholesale