3 veterinary client service representative receptionist charm city veterinary hospital Jobs in baltimore, md
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Client Service Representative - Eastern Animal Hospital
$36k-45k (estimate)
Full Time
1 Day Ago
Eastern Animal Hospital is Hiring a Client Service Representative - Eastern Animal Hospital Near BALTIMORE, MD
About Eastern Animal Hospital
YOUR DEPENDABLE BALTIMORE ANIMAL HOSPITAL! Whether your cat or dog needs simple care or they're in need of complex medical interventions, our practice will be there to provide skilled treatment you can rely on. From routine wellness exams to 24/7 emergency treatment availability, our responsive team aims to provide your pet with the treatments they need right when they need them. At Eastern Animal Hospital, our state-of-the-art facility is fully equipped to handle simple to advanced needs, and we blend extensive experience with a gentle touch to promote your pet's health. Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Certified Technician Competencies
YOUR DEPENDABLE BALTIMORE ANIMAL HOSPITAL! Whether your cat or dog needs simple care or they're in need of complex medical interventions, our practice will be there to provide skilled treatment you can rely on. From routine wellness exams to 24/7 emergency treatment availability, our responsive team aims to provide your pet with the treatments they need right when they need them. At Eastern Animal Hospital, our state-of-the-art facility is fully equipped to handle simple to advanced needs, and we blend extensive experience with a gentle touch to promote your pet's health. Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Certified Technician Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
- Full or part-time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Job Summary
JOB TYPE
Full Time
SALARY
$36k-45k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/09/2024
WEBSITE
easternanimalhospital.com
HEADQUARTERS
BALTIMORE, MD
SIZE
25 - 50
FOUNDED
1990
CEO
JONATHAN D KAUFMAN
REVENUE
$5M - $10M
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About Eastern Animal Hospital
Eastern Animal Hospital is an award-winning, AAHA accredited, small animal hospital. We have been setting the standard in Veterinary medicine, surgery and client experience for over 30 years. We treat every patient, and owner, with the utmost kindness and respect. We offer an array of services to nutrure you and your pet from puppy and kitten-hood through their senior years. Our services include: wellness care, emergency/urgent care, dental care, surgery, boarding and doggie daycare.
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