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Education / Experience High school diploma or equivalent. Minimum two years sales experience in a financial institution or minimum two years retail sales experience in a goal-driven environment with proven results.
Requirements Skills, Job Knowledge & Abilities 1. Fluent in Spanish or ASL (American Sign Language) Fluency in Spanish. 2.
Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Ability to exhibit an inherent ease with others.
3. Advanced knowledge of all Credit Union products and services and related legal and regulatory requirements. Extensive knowledge of the documents and forms required to complete consumer loans, IRAs, business and trust accounts, plastic cards, online banking and bill payment transactions.
4. Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously. 5. Proficiency with Microsoft Office software, data entry, ten-key calculator, cash counting and math skills.
6. Ability to use judgment and discretion when handling confidential member account information. 7. Strong organizational and time management skills.
Proven ability to follow through on tasks with accuracy and pay close attention to detail. Fluency in Spanish. 8. Ability to handle processes, product and work flow changes productively.
9. Working knowledge of acceptable negotiable items and member identification. 10. Exceptional communication skills. Ability to build relationships with members through all channels.
Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and / or irate members.
11. Exceptional member service and sales skills in order to meet our members’ financial needs and make contributions toward the achievement of Credit Union goals.
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
We also offer a 401(k) retirement savings plan. Our new employees enjoy three weeks accrued PTO annually, ten paid holidays, two floating holidays, and three paid volunteer days.
Summary Engages members and educates them about Rivermarks products and services. Provides service and support to members by handling requests that are sometimes routine in nature.
Seeks out opportunities to provide members with new or underutilized products and services. Primary Duties & Responsibilities 1.
Provides exceptional member service including making eye contact, welcoming and greeting members and demonstrating willingness and interest to help by body language and a friendly tone of voice.
2. Monitors lobby traffic to ensure members are being helped in a timely and welcoming manner. 3. Consistently establish rapport, explain solutions, define needs and recommend action during each member interaction.
4. Processes loan requests from all channels. Interviews for additional loan options, complies with loan policies and procedures, prepares documents and books loans.
Actively cross-sells Credit Union products and services throughout the loan process. 5. Completes onboarding activities for all new members and / or loans.
6. Takes ownership of every interaction whether it requires a call back, extended research or assistance from other teams until complete.
7. Assists members using the Personal Teller Kiosks (PTKs). Educates members to make them comfortable and competent using the interactive technology.
Fluency in Spanish. 8. Possesses override capabilities and increased transaction limits. 9. Assists members with online banking issues and offers other technical assistance regarding electronic devices.
Resets passwords, challenge questions and PINs for members according to procedures. 10. Balances daily transactions and verifies cash totals.
Investigates and resolves out-of-balance conditions. 11. Acts as a leader in sales, product knowledge, member solutions and work ethic.
12. Actively participates in personal performance coaching sessions with management team. 13. Follows the Credit Unions written policies and procedures to ensure compliance with all required regulations and to prevent fraud and losses.
14. Monitors and replenishes branch supplies as requested. Fluency in Spanish. 15. Continuously improves individual level of competency through training and development via established educational programs.
16. Skillfully handles and resolves difficult member situations for member satisfaction within appropriate guidelines and procedures.
Enlists management in successful member resolution, if necessary. 17. Ability to make follow-up calls or emails to members regarding promotions, products and services.
18. Responds to member documentation requests as requested. 19. Seeks ways to streamline work processes and continuously improve the Credit Union.
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
Last updated : 2024-08-30
Full Time
Banking
$48k-58k (estimate)
08/15/2024
12/01/2024
rivermarkcu.org
MAUPIN, OR
50 - 100
1951
$10M - $50M
Banking
At Rivermark, were leading the way with innovative technology that keeps you connected to your money anywhere, anytime. For more than 60 years, families in Oregon have trusted us for everything from Checking Accounts to Credit Cards to Auto and Home Loans. Today, the Credit Union serves over 87,000 members. Rivermark members enjoy Online and Mobile Banking, Mobile Deposit, Bill Pay, and access to over 28,000 ATMs worldwide, making it easy to manage your finances. Find us online at www.rivermarkcu.org.
The job skills required for Solution specialist include Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution specialist positions, which can be used as a reference in future career path planning. As a Solution specialist, it can be promoted into senior positions as an Integrated Solutions Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution specialist. You can explore the career advancement for a Solution specialist below and select your interested title to get hiring information.