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Job Title : Public Engagement Training Coordinator Location : Deschutes National Forest Office, Bend , OR Job Overview : The Public Engagement Training Coordinator will facilitate strategies aimed at maintaining professional and constructive interactions between staff and the public.
These strategies are intended to de-escalate tense situations and promote mutual respect and understanding. Key Responsibilities : Training Delivery : Conduct high-quality, in-person training sessions for both permanent and temporary staff members who have public-facing roles.
Empathize and Validate : Guide employees in acknowledging and validating customer feelings and frustrations, emphasizing the importance of their concerns.
Offer Solutions : Foster a collaborative approach to problem-solving, encouraging staff to find solutions and propose alternatives to address customer issues.
Follow Up : Stress the importance of post-resolution follow-ups to ensure customer satisfaction and establish positive, ongoing relationships.
Note : The Public Engagement Training Coordinator will be instrumental in enhancing the preparedness of Deschutes National Forest staff when engaging with the public and contributing to a safer and more respectful public-facing environment. Powered by JazzHR
Last updated : 2024-06-25
Full Time
$68k-89k (estimate)
04/08/2024
09/25/2024
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This role will also cultivate key relationships with the sector through targeted engagement approaches.
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Coordinate engagement activities that build strategic and sustainable engagement with the community.
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