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POSITION OVERVIEW
Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Technical Account Specialist to join our talented Shooter Detection Systems (SDS) team. As a technical subject matter expert, the Technical Account Associate will ensure that SDS partners and customers are supported technically on the Alarm.com/SDS Gunshot Detection System. The primary focus of this role is direct partner/customer product support by phone, e-mail, and web-based applications, for system deployments, server software upgrades, and troubleshooting Gunshot Detection system related issues.
Do you have a passion for providing exceptional customer service and solving complex problems? If you answered yes, we're searching for a driven/focused individual with a passion for technology, and a desire to work directly Alarm.com/SDS Partners and Customer, as well as across departments within the Alarm.com/SDS environment.
Prior technical experience with Gunshot Detection Systems is not required; however, technical curiosity and a willingness to learn are keys to success in this role.
RESPONSIBILITIES
REQUIREMENTS
WHY WORK FOR ALARM.COM/SDS?
COMPANY INFO
Alarm.com/SDS is the leading provider of Gunshot Detection technology. We believe that every citizen deserves the right to the highest protection against active shooters in their everyday locations as employees at work, students in school, and as visitors to municipal, government, recreational and retail spaces.
COMPANY BENEFITS
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!
Alarm.com is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com , please email your company information and standard agreement to RecruitingPartnerships@Alarm.com .
JR104290
Full Time
$81k-103k (estimate)
06/28/2024
07/14/2024
alarm.com
TYSONS, VA
500 - 1,000
2000
Public
STEPHEN TRUNDLE
$500M - $1B
Alarm.com provides cloud based services for remote control, home automation and monitoring services.
The following is the career advancement route for Technical Account Specialist positions, which can be used as a reference in future career path planning. As a Technical Account Specialist, it can be promoted into senior positions as an Account Executive - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Specialist. You can explore the career advancement for a Technical Account Specialist below and select your interested title to get hiring information.