21 Jobs in broadview, oh
Globe Life is Hiring a Customer service representative Near Broadview, OH
The Customer Service Representative I is responsible for engaging with customers on behalf of the company in a positive and professional manner.
Handle customer service incoming calls from our agents and policyholders. Du ties include answering phone calls and process request for changes to a policyholder’s account and maintaining expert knowledge about company products and processing guidelines.
Daily Duties :
Assist with daily call volume and process requests from customers.
Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Meet Quality Assurance Requirements and other key performance metrics.
Complete assigned projects in the planned time frame.
Attend and complete training courses.
Required Skills
Knowledge, Skills, & Abilities :
Excellent verbal & written communication skills
Excellent analytical skills and attention to detail.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Knowledge of customer service principles and practices.
A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
Positive and helpful attitude.
Individual must be a team player and be able to work independently.
Proficient in Microsoft Office with Word, Excel, Outlook.
Applicable to all employees of Globe Life & Accident and its subsidiaries
Reliable and predictable attendance of your assigned shift
Ability to work full time and / or part time based on the position specifications.
Required Experience
Education & Work Experience :
High school diploma or equivalent.
One to two years customer service experience in a similar role required.
Knowledge, Skills, & Abilities :
Excellent verbal & written communication skills
Excellent analytical skills and attention to detail.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Knowledge of customer service principles and practices.
A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
Positive and helpful attitude.
Individual must be a team player and be able to work independently.
Proficient in Microsoft Office with Word, Excel, Outlook.
Applicable to all employees of Globe Life & Accident and its subsidiaries
Reliable and predictable attendance of your assigned shift
Ability to work full time and / or part time based on the position specifications.
Last updated : 2024-06-20
Job Summary
Full Time
Insurance
$38k-47k (estimate)
06/08/2024
09/18/2024
unitedamerican.com
MCKINNEY, TX
3,000 - 7,500
1900
Public
GARY LEE COLEMAN
$3B - $5B
Insurance
Related Companies
The job skills required for Customer service representative include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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