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**Customer Service Associate II**
Castle Rock, CO
REPORTS TO: Resale Customer Service Coach DEPARTMENT: Resale Sales **Position Summary**
Performs customer account administrative tasks, including answering/making customer phone calls, dealing with customer inquiries, creating and processing sales orders, and following up with customers in support of the Resale Department. **SPECIFIC DUTIES:**
**This is a full-time, on-site position based at our corporate headquarters in Castle Rock, CO.*** Effectively use CRM to coordinate and process requests, quotes, samples, sales orders, activities, literature, notes, and inquires
* Interact with the team daily and share knowledge and activities relevant to the Resale Department
* Proactively perform administrative functions, including but not limited to, being familiar with our customers portals and websites, vendor requirements, and updating the CRM for Resale accounts
* Prepare and provide reports showing customers key performance indicators, including bookings, revenue, backorders, and trends
* Support revenue growth through follow-up on calls, proposals, and e-mails
* Support Supply Chain by providing forecasts and information on increased demand
* Promote the partnership of MMI with CO-OP Customers and Distributors to enhance their functionality with MMI and become the vendor of choice
* Work with Accounts Receivable to ensure timely payment
* Assist National Retail Business Development Manager by preparing requested proposals and product information.
* Give feedback on product literature, advertising, and products related to the CO-OP/Home Improvement Market
* Assist with the planning and organization of trade show presentations in conjunction with the Marketing department and National Retail Business Development Manager.
* Travel to customer/national markets/show and customer events. (Approximately 5% - air travel required)
* Perform other duties as assigned.
*Essential*
*Marginal*
****EQUIPMENT:****
* Personal computer and printer, copy and fax machines, telephone, calculator
**KNOWLEDGE / SKILLS:**
* Sales/Customer Service experience consumer product trade experience preferred
* Product knowledge - Consumer packaged goods experience preferred
* Knowledge of standard business practices, procedures, and pricing strategies (MSRP, Retailer pricing, CO-OP pricing, wholesale pricing, international pricing, etc.)
* Intermediate skill level of Microsoft Word, Excel, and Outlook (e-mail)
* A self-starter who is a proactive communicator able to provide solutions
* Ability to assimilate information and make decisions based on research
* Team-oriented, with the ability to establish and maintain effective work relationships with team members and customers
* Ability to organize and multi-task
* Ability to maintain confidentiality
* Ability to resolve issues promptly
* Demonstrates effective negotiation skills
* Demonstrates professional communication skills
* Detail-oriented
* Handles difficult situations with diplomacy
* Keyboarding average 30 wpm accurately
**EDUCATION:**
* Two years of college or business training and three years previous customer service experience, or a suitable combination of both
**Pay Range $ 18.00 - $20.00 DOE**
Full Time
$61k-79k (estimate)
06/28/2024
07/13/2024
The following is the career advancement route for Customer Service Associate II positions, which can be used as a reference in future career path planning. As a Customer Service Associate II, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate II. You can explore the career advancement for a Customer Service Associate II below and select your interested title to get hiring information.