** Wires Team Member I, Chelmsford, Full-Time**

**Job Category****:** Electronic Payments **Requisition Number****:** WIRES003961 Showing 1 location **Job Details**

**Description**

**Schedule****: Mon - Fri: 8 AM - 5 PM, Alt. Saturdays 9-3 (40 Hours)**

**Hybrid Work Schedule: Minimum 5 days per month in office.**

**Essential Functions:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Accurately process a variety of Wire Transactions, which include but is not limited to, Domestic Wires, Foreign Remittances, Incoming Wires and Internal Wires.

* Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks

* Complete required annual Compliance training as well as any other assigned training

* Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU

* Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference

* Maintains a high level of professionalism and respect during interactions with both members and colleagues alike

* Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations

* Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks

* Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned

* Perform all other job-related duties as assigned by Management Team

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

**Level One:**

* Strong written and verbal communication skills

* Applied learning

* Dependability

* Interpersonal skills

* Member focus

* Technical/professional knowledge and skills

* Planning and organization

* Teamwork

* Ethical conduct

* Ability to handle multiple priorities

* Initiative

Education and Experience Requirements:

**Level One:**

* Similar work-related experience, financial institution, preferred

* Excellent PC skills required to include, but not limited to, MS Word and Excel

* Prior customer services experience preferred

Additional Eligibility Requirements:

* Excellent verbal and written communication skills

* Ability to effectively handle multiple priorities seamlessly

Supervisory Responsibility:

None Required

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms. Requires visual acuity to use a keyboard and read computer monitor as well as applicable information. Be able to lift, carry and move light to medium weights of 10-50 pounds.

**Travel:**

Travel may be required to attend offsite training

Service Excellence: The DCU Way:

All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:

* People come first

* Do the right thing

* Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

**We are proud to be an EEO/AA employer M/F/D/V.**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)