Position Summary:

atomicstays.com

Do you have a background in short term rental operations and physical property management? Are you looking to work somewhere that values trying out new technologies, methodologies, and strategies in the name of building something great? If so, you might be perfect for our Operations Manager Role.

We are a short-term rental management company with just over 110 units. We want to use technology, strategy, and guest psychology to create the best experience possible for our clients and guests alike.

This role will be crucial to our overarching direction, will have the freedom to go after, what others would call, crazy ideas, and the responsibility to hold our team to top standards.

Responsibilities:

The Operations Manager is responsible for helping to build/oversee the operations team, and identify areas of improvement or growth for the company. The Operations Manager will have freedom to determine staffing needs, technology implementations, and strategy changes.

Through high standards and strong tracking this role will be working to build systems which maintain a pulse on revenues, reviews, scheduling activities and tasks, and ensuring quality standards are met. The right candidate must be confident, independent, and able to think quickly and provide practical solutions. They must be able to provide exceptional customer service to both homeowners and guests, as well as manage onboarding of new units and coordinate inspections. They will also be in charge of utilizing current technology and researching new technologies to improve revenue and streamline processes.

• Develop and maintain hospitality, quality, and safety standards for each property and oversee the operations team to ensure standards are met.
• Learn and utilize current technology used for operations and vacation rental management (pricelabs, guesty, monday, zapier, stripe, slack, gchat)
• Have an interest in AI technology and work to implement it in our business.
• Work to help create a local and overseas team to support our day to day.
• Improve upon systems to maintain inventory items included with each property.
• Coordinate and manage the onboarding of new units.
• Handle operations issues with professionalism and flexibility.
• Improve upon systems to obtain quotes and bids from outside vendors or trades as needed.
• Identify and investigate new technologies to improve revenue or streamline processes.
• Perform other duties as assigned.

Qualifications:

• Strong background in technology and how it can be paired with our team to supercharge operations.
• 2 years of professional experience in personnel management. Experience in travel/hospitality fields.
• Ability to work effectively in a fast-paced, constantly changing environment.
• Project management experience and the ability to organize timelines, priorities, and budgets.
• Experience in long term property management procedures
• Ability to understand and respect the differing needs of homeowners, guests, and company and find effective solutions that work for all parties.
• Excellent verbal and written communication skills.
• Strong leadership qualities with the ability and experience to hire, train, and manage a skilled team.
• Strong analytical and problem-solving skills.

Compensation:

• $65,000 - $80,000