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At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!
The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers' expectations.
Job duties:
* Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.
* Handle customer exchanges, returns, and complaints effectively.
* Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
* Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
* Cashiers are outgoing and engaging. Must love working with people.
* Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
* Extend offers for the Extended Protection Policy to qualifying items.
* Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
* Remain knowledgeable about the store for customer questions.
* Restock items efficiently and accurately. Ensure assigned area is always presentable.
* Deliver an outstanding shopping experience for customers.
* Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
* High School Diploma or GED preferred.
* Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
* Knowledge of basic cash handling procedures, including simple math.
Full Time
$37k-47k (estimate)
07/01/2024
07/14/2024
millsfleetfarm.com
Brainerd, MN
200 - 500
The following is the career advancement route for Customer Service Team Member positions, which can be used as a reference in future career path planning. As a Customer Service Team Member, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Member. You can explore the career advancement for a Customer Service Team Member below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Member for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Member job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer service job tasks.
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Agents may also personally follow up with customers to find out how the solution worked for them.
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Demonstrate sound knowledge of the product/service and suggest a solution to the customer right away.
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They will access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.
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Customer service members do financial management of customer services, troubleshooting, processing orders, upgrades, complaints handling and escalation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Member jobs
A great customer service member knows how to relate to anybody, but they’re especially good with frustrated people.
03/10/2022: Mcallen, TX
Responding to questions with positive language can greatly affect how the customer hears the response.
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Customer service experience goes beyond call centers and emails.
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Seek out unique touch points to build positive customer experiences.
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Customer service reps need to equip themselves with the necessary knowledge and skills they need to connect with and help customers.
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Step 3: View the best colleges and universities for Customer Service Team Member.