Tired of corporate rules? Bella Milano is a local family owned business and we are accepting applications from highly-energetic, take charge individuals who want an opportunity to utilize their skills while continuing to learn and grow in a thriving upscale, full service restaurant environment! Bella Milano offers a unique, fine casual cuisine in a contemporary yet relaxed atmosphere with many exciting menu selections. Bella Milano currently operates 3 full-service restaurants and a banquet center for catering events. We pride ourselves on our team approach to decisions, ownership is just a call away and include management in the decision making process, we want you to help us make a difference.
Compensation includes a salary, monthly bonuses and yearly bonuses. Bonus program is setup to add up to an additional $10,000 plus if goals are met.
Goals:
- Guest Satisfaction - Ensure all guests receive the highest level of service possible, engage with guests, and respond to complaints taking any and all appropriate actions to turn a dissatisfied guest into a returning satisfied guest
- Food and Beverage Quality - maintain highest level of food and beverage quality
- Sanitation - Ensure restaurant is clean at all times and able to pass Inspections from Health Inspectors and Executive Team
- Labor Cost - Manage restaurant labor to obtain goals, and review practices with the General Manager to ensure most efficient use of labor dollars
- Food Cost - Ensure kitchen and bar staff is using proper devices and measurements for all food and beverage service related items. Manage staff to achieve food cost goals
- Training - ensure all staff is properly trained at their position and they are aware how to use any and all tools, equipment and devices they are assigned.
o Evaluate food & beverage products to ensure that quality standards are being consistently attained.
o Provide professional development of staff
- Menu development - keep current in menu trends in both food and beverage and submit items as requested for menu changes
Responsibilities:
- Scheduling and coordination of staff
o Staff for maximum productivity and high standards of quality
o Control labor costs to achieve maximum profitability
- In conjunction with the General Manager establish controls to minimize food, beverage and supply waste and theft
- Train employees on best practices regarding safety, sanitation and accident prevention
o Support Safe work habits and a safe working environment at all times
- Managing of shifts and ensuring proper decisions are made on a daily basis regarding scheduling, planning, product quality and cleanliness
- Hold staff accountable to the standards and steps of service for their job position
- Evaluate products on quality and price
- Provide communication to Director of Store Operations on policies and procedures, issues, and events of significant importance. Takes prompt corrective action where necessary and/or suggests alternative courses of action
- In conjunction with the General Manager establish and maintain a regular cleaning and maintenance schedule for entire restaurant
- Train, supervise, counsel and discipline all employees
- Ensure positive attitudes and professionalism from all staff
- Ensure all employees adhere to uniform, grooming and appearance standards
- Ensures proper security procedures are in place and followed to protect employees, guests and Bella Milano assets.
- Develop employees by providing ongoing feedback. In conjunction with the General Manager establish performance expectations and conduct regular performance reviews (at minimum on a yearly basis)
- Interact positively with all restaurant staff and guests to promote a team effort and maintain a positive and professional work environment
- Produce a high volume of work in a timely manner, that is accurate, complete and of high quality
- Come to work on-time and regularly
o Be available for phone calls 24/7
o Ability to work a varying schedule to include mornings, days, evenings, holidays and extended hours
- General knowledge of computers and the ability to use MS Word and Excel
- Ability to type and use e-mail and other technologies as assigned
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Proficient in the following restaurant functions: food and beverage preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, POS systems, and preparation of reports
- Perform other duties as directed
Physical Requirements:
- Ability to speak and hear
- Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
- Constant standing with some walking
o Be able to work in a standing position for long periods of time (up to 8 hours)
- Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
Compensation and Benefits:
- Salary based on previous work experience and knowledge
- Monthly Bonuses with attainable goals
- Yearly Bonus where you can earn up to 10% of your salary as a bonus
- Vacation - immediately start accruing vacation days
- Health Insurance - competitive plans, we pay 50% of your cost
- Total Compensation including bonus ranges $45,000 to $55,000 based on experience and knowledge
Communication:
- Monthly Store Manager meetings
- E-mail
- Phone
- Google Calender
Licenses, Certificates, Insurance:
- Food Sanitation License
- Drivers License
- Auto Insurance