Position Summary

The General Manager directs and coordinates operations for assigned Olshan Properties shopping center. Accountable to protect, maintain, and enhance the value of assigned asset(s) to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the communities in which those assets are located.

Position Duties and Responsibilities

• Primary responsibility is to direct and coordinate the operational activities of the assigned center, including the direction of the day-to-day activities of loss prevention, risk management, safety/security, maintenance, landscaping, snow removal and tenant build-out.
• Full financial responsibility for assigned center for budgeting, re-forecasting and improving net income beyond approved budget.
• Collects all billed rents in full and on time.
• Ensures effective cost control and profitability for the center. Identifies problem areas and proactively works to improve performance. Prepares annual operating budgets and executes plan within guidelines.
• Maintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies.
• Approves all lease abstracts prior to entry into Yardi.
• Reviews tenant accounts and originate adjustments for input into Yardi.
• Reviews and approves all year-end tenant reconciliations.
• Prepares narratives and variance reports to be distributed with monthly financial statements.
• Ensures compliance with lease requirements including operating requirements, hours of operation and use clause.
• Ensures compliance with OSHA. Monitors crime statistics. Ensures compliance with CMO procedures and applicable government regulations. Take corrective action, as needed.
• Contracts with outside vendors, including obtaining bids, executing contracts, and executing purchase orders. Monitors contractor performance. Approves payables.
• Evaluates center for property needs and recommends improvements as required.
• Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment, and property vehicles.
• Monitors on-site tenant construction for compliance with approved plans. Works proactively with others to ensure minimal revenue loss from commencement dates.
• Works with the Property Coordinator in implementing the marketing program. Programs are consistently innovative, targeted, and effective; budget well prepared and executed; graphic quality and consistency maintained.
• Maintains a positive relationship with the local community. Has good working knowledge of political and regulatory changes that may impact center operations. Takes corrective action and informs others as needed.
• Hires trains and supervises center personnel. Provides objectives evaluate performance and give interim and annual performance reviews of direct reports. Ensures compliance with company personnel policies and applicable laws. Direct reports to include Specialty Leasing Manager, Facilities Director, Property Coordinator and support staff.
• May supervise non-exempt, exempt, or professional employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include recruiting, interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.
• Protect employer’s privacy and data; keep passwords safe. Knowledge and Skills
• Strong written and verbal skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
• Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to prepare detailed budgets and operating forecasts and analyze monthly reports for conformance to budgetary guidelines.
• Proven ability to work independently as a leader and as a team member. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• The ability to exercise judgment and discretion is critical to success. Must be able to cope with shifting priorities, difficult situations, and deadlines.
• Ability to work a rotating schedule during the hours of center operation.
• Ability to visually inspect premises; stand and walk for long periods of time; lift up to 20 pounds.

Qualifications Required:

• CSM, CPM, or RPA designation.
• Bachelor’s degree from four-year college or university; 5 years related experience and/or training. Minimum 2-3 years’ management experience or equivalent combination of education and experience.
• Must have a thorough knowledge of commercial real estate including a broad understanding of finance, leasing, legal, construction, day-to-day operations of maintenance, security and housekeeping functions, and the tenant relations requirements of managing retail properties.
• PC literacy is required. Advanced knowledge of spreadsheet software required.