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Customer Service Representative - (FT)
Dal-Tile Fletcher, NC
$32k-40k (estimate)
Full Time | Durable Manufacturing 4 Months Ago
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Dal-Tile is Hiring a Customer Service Representative - (FT) Near Fletcher, NC

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective
Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
  • Provides customer account mana, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Responsible for keying in orders, processing faxes, and preparation of reports.
  • Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to delivery.
  • Responds to customer needs.
  • Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
  • High School Diploma or GED equivalency is required.
  • Two (2) or more years of call center or customer service experience.
  • Focus on customer account management preferred.
  • Prior textile industry knowledge is preferred.
We offer competitive salaries, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
Active military, transitioning service members, and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer, including a disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$32k-40k (estimate)

POST DATE

03/29/2023

EXPIRATION DATE

07/08/2024

WEBSITE

daltile.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1947

CEO

JOHN TURNER JR

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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