**ABOUT HUB INTERNATIONAL:**

HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

**WHAT WE OFFER YOU:**

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

Competitive salaries and benefits offerings

Medical/dental/vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work/life balance, because that's important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

**SUMMARY:**

The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

Meets regional Operational standards as outlined by HUB Corporate

Manages non-sales employees and functions within the department or location

Champions communication of goals, vision, and procedures developed by the leadership teams

Manages office environment and champions the creation and continuation of a culture of teamwork

Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives

Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.

Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary

Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.

Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary

Directs employee workflow, workload and overall performance

Provides feedback to management and employees about service structure to improve performance and productivity

Coordinates time off within department or location to ensure service level and appropriate reporting of time off

Assures service standards are being met utilizing the audit and review process

Assures client service standards are being met

Assists in monitoring expenses and adherence to budget numbers for location or department

Conducts annual performance reviews for direct reports

Manages the service of a book of business directly

Answers clients/employees questions in a timely manner

Answers phone inquiries and addresses problems

Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader

Travels on company business as required

Prepares reports for management as required

Attends industry related continuing education training and courses

Performs other duties and projects as assigned

**REQUIREMENTS:**

5-10 years of applicable insurance/agency experience, managing a mid to large size book of business

Exceptional written and verbal communication skills

Superior customer service and problem solving skills

Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)

Detail-oriented self-starter

Strong leadership, mentoring, and team-building skills

Significant skill in handling competing demands and projects

Excellent organizational skills and ability to prioritize and delegate responsibility

Mastery of virtual technology, including meeting scheduling, video display and screen sharing

**EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS**

High School Diploma or equivalent required; College Degree preferred

Currently licensed in good standing in required lines and states with all necessary CE credits

Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.