32 customer service Jobs in hanover, pa
Pyramid Consulting, Inc. is Hiring a Customer Service/Coordinator I Near Hanover, PA
Job ID: 24-30257
Pay Range: $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Need someone with strong call center/customer service background who can handle high call volume up to 50 calls a day!
- Right candidate will be a people person, positive attitude and who can speak with kindness and enthusiasm.
- The work in Excel or Service Now can be taught but personality and willingness to engage and interact warmly is a MUST!!
- A customer service assistant is the primary point of contact between a business and its customers.
- If customers want to place an order, find information, get advice, return a purchase, or make a complaint, they will invariably talk to a customer service assistant.
- The job is ubiquitous in businessevery company has customers to care forand may go by other titles, such as information assistant or retail assistant.
- Customer service assistants may work with customers by phone, online or in person.
- This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
- Responsible for customer service tasks such as answering phone calls and emails from IDPs.
- This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
- Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
- Document call details into Service Now and call volume can range to 30-50 calls a day - must be willing and able to keep up with that volume!
- Required Keywords- ("CUSTOMER SERVICE" OR "CUSTOMER SUPPORT" OR "CSR" OR REPRESENTATIVE) AND (COORDINATOR OR SUPPORT OR SERVICE OR ASSISTANT OR ASSISTANCE) AND (CALL OR CALLING OR ANSWER OR CALLS OR ANSWERING OR PHONE OR OUTBOUND OR INBOUND)
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job Summary
Full Time
$34k-42k (estimate)
07/05/2024
07/20/2024
pyramidci.com
CHARLOTTE, NC
1,000 - 3,000
1996
Private
EMMA ADAMS
$200M - $500M
IT Outsourcing & Consulting
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About Pyramid Consulting, Inc.
Pyramid Consulting is a recruitment process outsourcing firm that provides software development and IT staffing solutions.
The following is the career advancement route for Customer Service/Coordinator I positions, which can be used as a reference in future career path planning. As a Customer Service/Coordinator I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service/Coordinator I. You can explore the career advancement for a Customer Service/Coordinator I below and select your interested title to get hiring information.
