Full Job Description

Are you a people person with a strong ability to communicate and problem solve?

Do you enjoy cleaning and bringing order to your surroundings using strong organization skills?

Pinch-a-Penny, a local and family-owned franchise pool and spa store, is hiring hardworking and dependable workers for the position of Customer Service & Sales Associate . This position is perfect for those with excellent organization and strong customer service skills. If you are a people person who enjoys finding solutions using problem-solving skills, this job is for you. We pride ourselves on a strong work ethic, excellent customer service, and in a job well-done. Our work is demanding but rewarding! We provide professional development, training related to retail customer service, sales, and pool maintenance, great resume-building skills, and an active stimulating work environment with the opportunity to learn management and business skills.

POSITION SUMMARY:

This position is responsible for keeping the store clean and orderly, performing water testing, filling pool additive jugs, and helping customers with any  needs and concerns that may arise.

ESSENTIAL FUNCTIONS OF POSITION:

Top performers are able to complete these essential duties;

1. Great customer service skills!

• As the Customer Service & Sales Associate, you are the customers’ friendly point of contact for all pool-related questions and concerns. The ability to actively listen, identify customer concerns, and match their needs with products or services is a must.
• Perform water balance testing and answer customer phone calls
• Assist customers with purchases; load items into vehicles

2. Detail oriented organization and cleaning skills

• Ensure store is clean at all times; straighten shelves, dust shelves, keep furniture displays and counter areas uncluttered, keep trash emptied, etc.
• Daily cleaning such as; mopping floors, cleaning the bathroom, cleaning windows
• Breaking down cardboard boxes

3. Retail product and inventory management

• Accurately process sales and returns
• Keep detailed records and receipts for management
• Maintain adequate stock of pool chemical supplies, report supply shortages, etc.

PHYSICAL REQUIREMENTS OF POSITION:

The Customer Service & Sales Associate requires constant walking, bending and lifting as well as the ability to lift up to 50 pounds regularly. The position also demands strong multi-tasking skills and the ability to manage customer service in person and over the phones - sometimes simultaneously.

POSITION QUALIFICATIONS/REQUIREMENTS:

Potential candidates must have a high school diploma or general education degree (GED) and be at least 18 years of age.

• 1-2 years of customer service experience preferred, previous retail and/or pool supply experience is ideal.
• Be well-groomed and professional!
• Bilingual preferred: English/Spanish

* Previous experience is not mandatory, but preferred. If you feel you are the right candidate with a great personality, strong customer service skills, and a strong desire to learn and grow- we will train you!

HOW TO APPLY

ALL APPLICANTS MUST APPLY IN PERSON AT THE STORE LOCATED AT:

1549 W 49th St.

Hialeah, Fl 33012

COMPENSATION

*Hourly compensation varies with level of experience.'
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Communication method(s) used:

• In person

Work environment:

• Store

Hours per week:

• 20-40

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12-$15 per hour

Experience:

• Customer Service: 1 year (Preferred)