41 client success specialist Jobs in houston, tx
ICIS is Hiring a Customer Success Specialist (Hybrid) Near Houston, TX
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore
About our Team
ICIS is part of LexisNexis Risk Solutions, a portfolio of brands that span multiple industries providing customers with innovative technologies, analytics and data services that provide market-specific solutions. Drawing upon our legacy, we are in a unique position to leverage data and analytics as part of RELX, a FTSE 15 data and analytics company with over 35,000 employees across about 40 countries. From specialty commodity price reporting to seamlessly providing data and analytics, ICIS has a rich 152-year heritage.
About the Role
As a Customer Success Executive, you will implement a creative and comprehensive approach to the post-sales customer life-cycle. You will support with customer success and account retention.
Fluency in English is a must, with a preference for candidates proficient in either Spanish, Portuguese, or both languages.
Responsibilities
- The position will be hybrid, requiring 3 days per week in office.
- Collaborating with Marketing, Sales, and Customer Support to deliver product training, marketing collateral, and product rollouts
- Collaborating with Sales and Customer Support teams to provide post-sales support leveraging our information solutions
- Contributing to the development and improvement of customer support processes and procedures.
- Designing tailored sales proposals with PowerPoint presentations to fit client's requirements and budget, providing excellent customer support and customer experience
- Developing and implementing customer support strategies to meet business goals and objectives.
- Have excellent communication skills to interact with clients and internal teams effectively. Possess excellent problem-solving abilities to address client inquiries and resolve issues efficiently.
- Be able to analyze data and identify trends to improve customer support processes
- Be able to collaborate effectively with sales, product management, RN, and customer support teams.
- Be familiar with customer support software and tools
- Be proficient in customer support metrics and use data to enhance performance
- Demonstrate a solid background in Technical Customer Support through relevant experience
- Experience in technical customer support or a related field, supported by a history of notable achievements over an extensive career.
#LI-AR1
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Job Summary
Full Time
$57k-76k (estimate)
06/26/2024
07/12/2024
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Develop a customer success strategy.
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Enterprise account management experience.
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Experience working with SaaS products.
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Experience managing accounts for a product that solves complex problems across many business units.
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