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** Customer Service Rep**
Location: Houston, TX, US, 77015
Category: Compliance Services **Working at Watco**
Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers.
Working at Watco means working in the exciting field of transportation and supply chain logistics. Were involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. Youll find that safety is at the heart of everything we do. We look out for our team members safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits.
Come to Watco and join a team where youll leave each day knowing youve made a difference.
**Working at Watco**
Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers.
Working at Watco means working in the exciting field of transportation and supply chain logistics. Were involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. Youll find that safety is at the heart of everything we do. We look out for our team members safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits.
Come to Watco and join a team where you'll leave each day knowing you've made a difference.
**Customer Service Representative**
* Input data from inbound documentation into GPIT TOS(s).
* Input Customer releases for outbound shipment into GPIT TOS(s)
* Generate spreadsheet reports, if needed
* Maintain communication with internal team members (Customer Service)
* Must have strong organizational and communication skills
* Must be able to work under pressure to meet deadlines
* Ability to adjust to change and work with a team
* Enters customer and account data by inputting alphabetic and numeric information in Microsoft Office systems and GPIT TOS(s)
* Maintains data entry requirements by following Customer Service process and procedures
* Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
* Additional responsibilities, as required.
Customer Service Representatives will be held accountable for the following.
**Measures of Effectiveness & Performance (Consistency, accuracy, completeness, & timeliness)**
**Definitions:**
**Consistency:** All data across Datex/CommTrac/Traffic Report/files/work orders is the same no contradictions
**Accuracy:** All data within DATEX/CommTrac corresponds to reality
**Completeness:** All available data for each Customer is in DATEX/CommTrac
**Timeliness:** All data entries represent a reality within the allowed period
**Watco Greensport Data Entry MOEs/MOPs**
- Data across all systems is reviewed for consistency the same information
- Consistently performs Data Entry tasks with an error rate equal to or less than 5%.
- Consistently performs routine Data Entry tasks within 12 working hours of receipt, performs urgent Data Entry tasks within 1 working hour.
- Must remain available to CSR team during all normal business hours, except when on approved absence or vacation.
- Improve Customer Satisfaction through consistent, timely, and accurate Data Entry.
- Proven ability to complete all Data Entry tasks without supervision.
26193
**Nearest Major Market:** Houston
Full Time
$37k-46k (estimate)
06/22/2024
07/10/2024
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.