** Customer Service Advisor**

** 18,400.00**

** Huntingdon**

**Contact Team Member**

**Location: Huntingdon, PE29 7DU**

Weve partnered with Anglian Water on projects for many years and were proud of that heritage helping them to supply safe drinking water to 4.3 million people. Precious water resources are being squeezed by a growing population and lower rainfalls, so were helping them take steps to save every drop, every day and to help us all love every drop every day.

**We are easy to do business with**

Thats why we need people like you to help us support our customers; friendly and approachable, with excellent attention to the details and the customer journey at the forefront of your mind.

**The Role**

In this customer-centric position, youll be working on Anglians IMDS (Integrated Metering and Developer Services) framework. The IMDS team cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits.

As a key interface with our customers, you will plan and make appointments, gaining an in-depth insight into customer concerns and issues. Feeding these back into the business we can better understand and enhance our levels of service.

These are just some of the activities youll be involved in:

* You will be our customers first and main point of contact. Providing a professional and responsive service, youll ensure appointments and requests are dealt with efficiently and to our customers satisfaction

* Maintain proactive contact to ensure outstanding enquiries have been resolved and monitor the quality of Customer Service provided

* With a high level of accuracy, keep systems and databases up-to-date

* Provide data analysis to a range of stakeholders to assist with performance management reviews

**We would love to hear from you if you can demonstrate**

Significant experience of the customer service environment, particular dealing with phone enquiries. Excellent communication skills are vital to be successful in this role, as youll confidently make outbound calls to customers.

The ability to summarise technical information for the public, capable of working on your own initiative and as part of a team are important too, and if you possess previous experience in the construction or utilities industry, we would love to hear from you!

**Our Company**

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyones growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

**What Next**

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you dont receive feedback within that timescale, please dont be afraid to chase us - one of our values is to do what we say we will do!

**Benefits**

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsburys, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

*Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.*

*We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.*