Job Description
JOB SUMMARY:
The Business Analyst Coordinator is responsible for assisting Business Analysts with translating business requirements documents for reporting and special projects, and other systems project related tasks. This includes, but is not limited to, the collection of business requirements from users, creation of related requirements documents, or reports, assisting with user acceptance testing activity, providing user support.
The selected candidate must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville, FL office.
ESSENTIAL FUNCTIONS:

• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Assist the Business Analysts in their research/analysis to express business needs in forms (e.g., requirements, prototypes) that can be used by Agile teams to deliver solutions.
• Perform testing of system changes/enhancements, with a primary emphasis on user acceptance testing, including developing implementation and testing plans.
• Assist with systems production support requests and performs troubleshooting as directed by management. This includes prioritizing system issues as needed.
• Act as liaison between technical, design and production teams during development lifecycle as directed by management.
• Assist in the establishment and development of policies, procedures, practices and methods for departmental processing using new or existing systems.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong grasp of technology and how it plays a role in business processes.
• Proficiency with Microsoft Office Systems including Word, Excel, Visio and PowerPoint.
• Ability to establish attainable goals, objectives, and work plans
• Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma | GED
• Associate/Technical Degree OR 2 years relevant experience, OR a combination of both college and experience equivalent to 2 years

AND

• 2 or more years of related experience, such as in Claims, Underwriting, IT, Product Development or Human Resources support. Additional post-secondary education may substitute for required experience.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree
• Knowledge of principles, practices, methods, procedures and theories of property and casualty insurance.
• Experience with Citizens systems.
• Experience working in an Agile environment applying Lean Agile practices and principles (e.g., Kanban, Scrum, SAFe)

Citizens is Proud to Be an Equal Opportunity Employer
Physical Requirements

• Frequent: Stationary position, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
• Occasional: Move, Traverse, Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Position self (to), Move, Travel

Visa sponsorship is not available for this position
Relocation Assistance is available for this position
#LI-Onsite
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About Us
Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!
About the Team
We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
•Retirement savings plan with a generous company match
•Medical, dental and vision coverage
•Company Paid employee basic life insurance and short-term disability.
•Generous paid time off: vacation, sick and holiday leave
•Employee Assistance and Wellness Programs
•Tuition reimbursement
•Professional and leadership development opportunities
•Company Paid Parking
•Employee recognition programs
•Relocation assistance (where applicable)
•Community and volunteering opportunities
•Casual dress
Citizens is proud to be an Equal Opportunity Employer.