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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the role:
As a Senior Product Support Representative, you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
About the team:
Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.
The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organizations many countries.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers and QA engineers with vast product knowledge.
What you will be doing:
As a Senior Product Support Representative, you will be the face of the FIS organization and will utilize your considerable communication skills to build strong and lasting relationships with your clients. Your daily work will be to assist the Ambit Asset Finance clients with their day to day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyze issues, and to provide guidance on client impact and potential solutions. In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyze current business processes, procedures and work practices with the aim to improve your client’s efficient use of the software.
Key responsibilities:
What you will need:
Added bonus if you have
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Full Time
$81k-103k (estimate)
07/10/2024
07/26/2024
fisglobal.com
ORLANDO, FL
>50,000
1968
RACHEL LANDRUM
$10B - $50B
Investment Management
The following is the career advancement route for Product Support Representative positions, which can be used as a reference in future career path planning. As a Product Support Representative, it can be promoted into senior positions as a Sales Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Representative. You can explore the career advancement for a Product Support Representative below and select your interested title to get hiring information.