Description
In the Patient Access Department, we are committed to ongoing education and professional development; we offer a 4 tier career ladder for continued career advancement. Patient Access is proud to receive a patient satisfaction score of 96% for customer service and overall satisfaction in the registration process.
The Patient Access Specialist Level I is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Determines patient financial responsibility, makes appropriate financial arrangements with patients per hospital policy. Ability to work in a fast-paced professional environment. Excellent customer service skills are crucial in this role, as the Patient Access Spcialist must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and hospital policy.
This position works primarily Saturdays & Sundays 3pm-11pm in the Emergency Department.
Preferred Education:
High school diploma or equivalent
Required Technical Skills:
Computer Keyboarding and Medical Terminology
Preferred Technical Skills:
Meditech and Microsoft Office experience
Required Experience:
At least 6 months of previous customer service experience.
Preferred Experience:
At least 6 months of previous customer service experience in an office/medical office environment.