You haven't searched anything yet.
Customer Service Representative
Objective:
Responsibilities – General and PPS:
Supervisory Responsibility: This position has no direct supervisory responsibilities.
Physical Requirements:
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment: This position works in an office/warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as scales, hand trucks, box cutters and industrial tape dispensers.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work: This is a full-time, non-exempt position. Work hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m., but are subject to change as FSI deems necessary.
Travel : No out of town travel is expected for this position.
Required Education and Experience
AAP/EEO Statement
FSI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FSI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FSI expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FSI’s employees to perform their job duties may result in discipline up to and including discharge.
About Fulfillment Strategies International:
FSI is a 3rd party logistics company specializing in e-commerce, B2B and promotional fulfillment program support. Companies that sell on-line, place their merchandise into retail stores or support a large sales force or dealer/distributor network store their merchandise at FSI and we distribute their merchandise to market on an order by order basis. FSI also manages large kit assembly projects to support marketing and event promotions/campaigns.
Company website: http://www.fsi3pl.com
Company address: Lithia Springs, GA 30122
FSI offers a competitive benefits package including 401(k) with matching contributions, comprehensive medical and dental health insurance. Normal business hours are 8:00am-5:00pm. Employees enjoy a business casual environment, friendly atmosphere, and challenging and rewarding careers.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Signatures This job description has been approved by all levels of management:
Manager_______________________________________________
HR____________________________________________________
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Employee______________________________ Date_____________
Full Time
$35k-44k (estimate)
06/27/2024
07/12/2024
fsi3pl.com
LITHIA SPRINGS, GA
25 - 50
1996
KEN MARBUTT
$10M - $50M
Transportation
FSI is a 3PL and warehousing provider for order fulfillment (pick/pack/ship), kit assembly, inventory management, online catalog/e-commerce, custom online reporting, sweepstakes management, rebates, returns/recalls, handwork, etc. We provide these services for major corporations, advertising agencies, printers and promotions companies, among others. We also support smaller, entrepreneurial companies to distribute their product to market, whether direct to consumers (B2C) and/or to retail stores and distributors (B2B). Our work can be divided into two distinct categories: 1) Order Fulfillment ( ...
Pick/Pack/Ship) - Clients create a campaign or product and FSI provides the logistical expertise to deliver it to market. We store and manage the inventory and ship products including marketing material, POP displays, literature, apparel, electronics and more. These programs are ongoing, so we develop long-term relationships by learning our client s business and becoming a valued partner to help them achieve their objectives. 2) Kit Assembly - On a project basis, FSI builds custom kits and distributes them to the client s audience. This could include anything from POP kits for retail stores/restaurants, press kits for television shows, gift bags for a NASCAR event, literature requests, etc.
More
Show Less
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.