125 customer experience representative Jobs in louisville, ky
Generation Tux is Hiring a Customer Experience Specialist Near Louisville, KY
Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible - shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.
We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers while assisting with the formalwear details for their weddings and special events!
As a Customer Experience Specialist, you will:
- Take ownership of customer concerns and ensure resolutions
- Investigating and resolving customer issues promptly and efficiently
- Make decisions following established customer experience guidelines
- Maintaining a customer-centric approach, in line with best practices and quality guidelines
- Exceeding productivity and quality standards
- Adaptability to answer customers by phone, email, and social media platforms
- Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
- Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence
The requirements you need to have:
- Excellent written and oral communication skills in English
- 1 years working in customer service (virtually or in person)
- Previous call center experience preferred but not required
- Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
- Must demonstrate availability and flexibility to work during operating hours as required
Monday-Friday: 10 AM-9 PM EST
Saturday: 10 AM-6 PM EST
Sunday: 10 AM-6 PM EST
11000 Electron Dr.
Louisville, KY 40299
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision insurance
- Disability Insurance
- Paid time off
- Employee assistance program
- Employee discount
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.
Job Summary
Full Time
$57k-75k (estimate)
06/24/2024
07/11/2024
generationtux.com
JEFFERSONTOWN, KY
25 - 50
2015
KYLE NIEBER
<$5M
Consumer Goods
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
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Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
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Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
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Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
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Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
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Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
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Exercise good service and business judgment with end goal of customer satisfaction.
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Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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Must possess excellent customer service attitude/skills.
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Step 3: View the best colleges and universities for Customer Experience Specialist.
