Clasen Quality Chocolate (CQC) is a world-class manufacturer of chocolate and innovative coatings. We have recently been awarded the Top Workplaces Award by the WI State Journal - No. 2 Large Employer and the Benefits Award. CQC has been growing double digits annually because of our flexibility, commitment, respect and integrity, and we are looking for quality individuals to join our team. Working for a family-owned company provides you with the opportunity to wear many different “hats,” make a difference every day, and have fun doing it! We are committed to being an Employer of Choice in Southern Wisconsin and offering our employees a variety of traditional and unconventional benefits.

We are currently accepting applications for a Business Analyst . The position will be located at our Corporate Office on the East side of Madison, WI , ranked the “#1 Best Place to Live” by Livability.com. The position requires up to 15% travel and will report to the IT Applications Manager.

BENEFITS:

• Health, Dental, Vision Insurance (Low deductible and copays, LASIK reimbursement, Adults orthodontics)
• Company-paid Life and Disability Insurance
• 401(k) Match – up to 5%
• Paid Vacation, Personal and Volunteer days plus 11 holidays
• Paid maternity/paternity leave
• Wellness: Free fruit, insurance discounts, gym and run/walk/bike event reimbursement, free wellness checks
• Scholarships – Employee, spouse, and children
• Summer Camp Reimbursement – children of employees
• Tuition reimbursement
• Employee appreciation events
• Free chocolate and coating!
• Onsite Fitness Facility
• Annual Bonus Potential – 5%

JOB SUMMARY

The primary purpose of the Business Analyst is to elicit, analyze, and validate the needs of our stakeholders. Primarily the stakeholders will be internal business partners. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will be proactive in understanding the needs of the business and industry trends to evaluate new technologies to optimize business processes. They will play a pivotal role in ensuring the developers clearly understand business requirements. They will assist in supporting our business through troubleshooting issues, writing test scripts, executing testing, and writing excellent documentation.

This position is key to the company’s success and continued growth. The person filling this role will be presented with many growth opportunities and personal development opportunities. The company operates 24/7 in multiple locations with continual expansion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn business processes and act as the liaison between the business stakeholders and developers.
• Gather and compile stakeholder requirements in concise documentation.
• Establish a standard process for all phases of the SDLC that involves a business analyst.
• Effectively test to ensure the technology solutions implemented deliver the established requirements.
• Author test plans and procedures for testing new software or software upgrades.
• Use our ticket management system to triage user questions and bugs.
• Troubleshoot issues within applications raised by business partners or found in testing.
• Diagram business process flows and their relationship with various systems. (Microsoft Visio)
• Create functional design documents.
• Mentor and train users in best practices on business applications.
• Occasionally manage projects and communicate with third party vendors.
• Occasionally travel to our plants to complete essential project tasks.
• Perform all tasks while following all company, safety, and quality policies and procedures.
• Maintain regular in-person attendance at the office or plant.

QUALIFICATIONS

EDUCATION / EXPERIENCE:

• Four-year degree in information systems, business administration, or other comparable degree.
• 3 years functioning as a Business Analyst or similar skillset, preferably within a manufacturing company.
• Experience with Microsoft Dynamics 365 Finance and Operations or comparable ERP system.
• Experience with Microsoft Dynamics 365 CRM or comparable CRM system.
• Expert in Microsoft Office applications.
• Must have an acceptable driving record and valid driver’s license.

SKILLS AND ABILITIES:

• Highly self-motivated and self-directed.
• Excellent listening, interpersonal, written, and oral communication skills.
• Able to exercise independent judgment and act on it.
• Logical and efficient, with keen attention to detail.
• Excellent analytical and creative problem-solving skills.
• Good project management skills.
• Customer focused.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.

CQC is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status, race, color, religion, sex, national origin, sexual orientation, gender identity or any other characteristic protected by law. EEO Poster

For more information, please visit our website at www.cqc.com