Job Title: Community Support Specialist

Company: Vista Community Association Management

Location: Maitland, Florida

About Us: At Vista CAM, we specialize in providing exceptional management services to HOA and condo associations, ensuring vibrant and harmonious communities. Our commitment to excellence and customer satisfaction drives everything we do, fostering strong relationships and sustainable neighborhoods.

Job Description: We are seeking a passionate and dedicated Community Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for homeowners, residents, and board members within our managed communities. Your role will be pivotal in maintaining positive community relations and ensuring smooth operations.

Responsibilities:

• Act as the main liaison between residents, board members, and management, responding promptly and professionally to inquiries, concerns, and requests.
• Provide exceptional customer service through various channels, including phone, email, portal, and in-person interactions.
• Coordinate community events, meetings, and communications to enhance resident engagement and foster a sense of community spirit.
• Assist with administrative tasks such as maintaining records, preparing reports, and managing community databases.
• Collaborate closely with Community Association Managers (CAMs) and other office staff to address homeowner questions, process requests, and facilitate prompt resolution of resident concerns.
• Support the board of directors by providing training for homeowner portal, attending meetings, and coordinating requests of owners.
• Promote adherence to community rules and regulations, ensuring compliance and educating residents as necessary.

Qualifications:

• Previous experience in customer service, community relations, or property management preferred.
• A unwavering desire to learn and grow knowledge in a challenging but rewarding field.
• Excellent communication and interpersonal skills with the ability to interact effectively with diverse groups.
• Strong organizational and time-management abilities to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite and experience with community management software is a plus.
• Understanding of HOA or condo association operations and governing documents preferred - But not required.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including 12 annual holidays, dental/vision insurance, Supplemental insurance plan, 401k, and paid time off.
• Opportunities for professional development and career growth within a leading management company.

Join Our Team: If you are passionate about community engagement, customer service excellence, and contributing to the success of vibrant neighborhoods, we invite you to apply for the Community Support Specialist position at Vista CAM. Join us in making a positive impact and helping to create thriving communities where residents love to live.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person