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** Operations Manager-Guest Services**
**Job Category****:** Administration/Mgmt **Requisition Number****:** OPERA02109 Showing 1 location **Job Details**
**Description**
**Essential Job Functions**
* Oversees and have a working knowledge of the operation of the front desk.
* Understand all other operational departments and be able to support in those areas when requested.
* Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
* Ensures that all new front desk and transportation associates receive a through orientation and on-going technical training.
* Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
* Controls costs according to AURO Hotels standards.
* Monitors service and teamwork on a regular basis and counsels associates on providing AURO Hotels and Brand Standards for guest service.
* Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
* Develops and implements strategies to achieve Associate Satisfaction Index goals.
* Interviews qualified associates for related open roles, recommends for hire , and provides orientation and training.
* Creates a positive work environment for all associates.
* Communicate with other managers and associates to provide smooth working relations between departments
* Communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
* Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
* Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.
* Maintains safe and secure environment for customers and associates.
* Ensures that all associates follow safety rules and emergency procedures.
* Takes corrective action where required to improve safety of work areas.
* Assists, directs, or cooperates with other managerial personnel as required or requested.
* Work independently with little supervision.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Preferred**
**2-3 years:** Management or supervisory experience with at least two years in hotel front desk supervisor/management or equivalent combination of education and experience. Hyatt hotel front office experience preferred.
**Licenses & Certifications**
Full Time
$63k-83k (estimate)
06/26/2024
07/11/2024
aurohotels.com
GREENVILLE, SC
200 - 500
2017
DHARMENDRA J RAMA
$10M - $50M
Business Services