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```Duties```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
Responsibilities:
- Answering incoming calls and assisting customers with their inquiries
- Providing product information and resolving any issues or complaints
- Processing orders, returns, and exchanges
- Conducting outbound calls to follow up with customers or promote new products
- Upselling additional products or services to customers when appropriate
- Data entry and maintaining accurate customer records
- Analyzing customer feedback to identify areas for improvement
- Collaborating with other departments to resolve customer issues
```Skills```
To excel in this role, you should possess the following skills:
- Excellent customer service skills with the ability to handle difficult situations professionally and efficiently
- Strong verbal and written communication skills
- Proficiency in data entry and computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is a plus, with the ability to upsell products or services
- Bilingual proficiency, particularly in Spanish, is highly desirable
- Knowledge of phone etiquette and the ability to handle high call volumes
If you are a self-motivated individual who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Consumer Services
$31k-39k (estimate)
01/17/2024
07/10/2024
acceleratednet.com
Rockville, MD
<25
Consumer Services
The job skills required for Customer Service Representative include Customer Service, Written Communication, Data Entry, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.