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Position: Bilingual Partner Service Desk Consultant
Location: Milford, OH
Duration: Fulltime/Permanent
Job Description
Two fixed off between Mon Fri (Saturday and Sunday working)
** Need someone who can speak Portuguese
The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.
Department Hours: 8am EST 1am EST
Fluent in Portuguese
Principal Duties:
Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
Investigate and provide resolution for cases/tickets concerning assets
Full Time
$27k-36k (estimate)
07/03/2024
07/21/2024