D E S C R I P T I O N S U M M A R Y

The Patient Services Representative will provide excellent patient service to all imaging center patients, referring physicians, office staff, and outside contacts. Patients will be greeted warmly and promptly, accurately checked in, scheduled for procedures, processed into patient information systems, directed and informed of the next steps, and provide answers to common questions or concerns.

D U T I E S A N D R E S P O N S I B I L I T I E S

Essential Responsibilities:

• Warmly greets, accurately checks-in, registers, and schedules patients for procedures and exams utilizing the correct allotted exam time or adjusting as needed for special circumstances. Makes certain patient demographics, exam orders, patient history and indications, insurance authorization/billing information, prior studies, and all other required information is complete and accurate. Prepares all pertinent paperwork and ensures the patient completes paperwork legibly and thoroughly.
• Screens patients for safety measures and specifics related to examinations, instructs patients on proper preparation for procedures, instructions for arrival time, and directions to the Imaging Center.
• Correctly utilizes RIS/HIS systems to obtain or assign medical record numbers and register patients.
• Proactively requests prior imaging films and reports from outside facilities for radiologists’ comparison.
• Coordinates and processes patient authorizations, reviews patient insurance eligibility and collects payments as needed.
• Compiles documentation necessary for the Billing Department to bill for imaging services while ensuring completeness and accuracy. Follows-up on outstanding items.
• Communicates professionally and effectively with staff, co-workers, patients, referring physicians, referring physician offices, radiologists, and others.
• Clearly communicates pertinent information regarding procedures/exams and wait times to patients using AIDET principals.
• Obtains missing or necessary information by contacting referring physicians' office staff to ensure completeness and accuracy for patients to receive care or service.
• Promptly communicates with technical staff and physicians on any cancellations, add-on exams, patient delays, and concerns.
• Prepares images and reports on CD as requested following medical records procedures.
• May assists other staff members when requested with bringing patients to the waiting/dressing areas and other appropriate duties.

Q U A L I F I C A T I O N S

Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions of the position.

• Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of patients or employees of the organization.
• Mathematical Skills: Must have the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions while dealing with problems involving a few concrete variables in standardized situations.
• Healthcare Business Acumen: Must have the knowledge and be well-versed in the nuances and complexities of the business aspects of healthcare including Protected Health Information (PHI) procedures and safeguarding other identifiable information regarding patient data.
• Technology/Computer Skills: Must have knowledge of Internet software, Imaging database software and Microsoft Suite of Products.

E D U C A T I O N A N D E X P E R I E N C E

Education:

• Required: High school diploma or general education degree (GED).

Experience:

• Required: Minimum of two years of related experience in a medical office environment.

P H Y S I C A L D E M A N D S

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The Company will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Standing
• Sitting
• Walking
• Climbing
• Balancing, Stooping, Kneeling, Crouching or Crawling
• Use of Hands and Arms (Reaching, Grasping, Other Repetitive Movements)
• Finger movements, Handle or Feel, Fine Manipulation
• Rapid Mental and Muscular Coordination
• Use of Repetitive Foot Movements
• Hearing
• Talking
• Lift and/or Move (15 to 44lbs, Patient Lift)
• Specific Vision Demands: Distance Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus)

W O R K E N V I R O N M E N T S

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions:

• Outside Weather Conditions
• Moving mechanical parts
• Fumes or Airborne Particles
• Toxic or Caustic Chemicals
• Electrical Shock
• Quiet, Moderate, or Loud Noise Level

C O N D I T I O N S O F E M P L O Y M E N T

In addition to the qualifications listed above, this job has additional conditions of employment essential to the position. This list is not considered comprehensive, and other conditions of employment are likely due to the nature of the position.

• Must be eligible to participate in federal health care programs and must not be included in the Health and Human Services Office of Inspector General Exclusion List.
• Must follow the California Health and Safety Code, the employee is required to participate in the Company TB screening, testing, and evaluation due to interaction with patients where the risk of TB exposure or infection is present.