44 customer service agent bilingual Jobs in orlando, fl
RemX is Hiring a Bilingual Spanish Customer Service Representative Near Orlando, FL
FULLY ONSITE - MUST BE BILINGUAL SPANISH
Plantation Florida or Miramar, FL location
Customer Service Representative Role:
The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound calls to assist people with scheduling regular meal deliveries Telecommunication based customer interaction to answer and resolve a variety of inquiries. This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.
Contract Position- potential to go longer
Primary Responsibilities:
- Provide resolution for customers.
- Serve as single point of contact for customers and build a strong relationship supporting them.
- Respond to and own consumer inquiries/issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
- Conduct proactive research on assigned member accounts to identify service issues.
- High School Diploma / GED (or higher) OR equivalent work experience.
- BILINGUAL SPANISH - REQUIRED
- Minimum of 3 years of combined education, work and/or volunteer experience.
- Health Care/Insurance environment.
- Social work, behavioral health, health promotion, and behavior change.
- Customer service experience.
Training is Monday to Friday 9:00AM to 5:30PM for the first week.
After, the schedule is an 8-hour shift between Monday to Sunday from second shift-
Compensation:
$18.00/hourly - weekly pay
RemX Offers Benefits-
- Medical: Major Medical, Wellness and Basic plans to choose from
- Dental
- Vision
- Term Life
- Short Term Disability
Job Summary
Per Diem
$37k-46k (estimate)
06/20/2024
07/03/2024
The following is the career advancement route for Bilingual Spanish Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Spanish Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Spanish Customer Service Representative. You can explore the career advancement for a Bilingual Spanish Customer Service Representative below and select your interested title to get hiring information.
