64 guest service associate Jobs in phoenix, az
Stanford Hotels Corporation is Hiring a Guest Service Agent Near Phoenix, AZ
** Guest Service Agent**
**Job Category****:** Front Office **Requisition Number****:** GUEST05029 Showing 1 location **Job Details**
**Description**
JOB DUTIES:
* Welcome and register guest, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policies. Verify rate and departure date. Confirm and/or modify information required to complete the registration process as per hotel guidelines.
* Check departing guests out of the hotel as per hotel guidelines.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
* Resolve guest problems and complaints.
* Charge items purchased from the hotel's Market Express.
* Review front desk log when coming on shift and record pertinent information as needed throughout shift.
* Post charges to individual rooms or master accounts.
* Complete shift specific checklist.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Adhere to policies regarding handling of employee's cash bank.
* Reconcile all charges and cash received during shift and prepare drop.
* Process mail, messages, faxes and packages for guest.
* Responsible for knowledge of groups and functions in the hotel on a daily basis.
* Notify management of any pertinent information related to shift activities.
* Ensure all equipment is in operation order and all supplies are up to par. Report repairs or supplies needed to management.
* Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
* Be a Team Player and encourage a teamwork attitude among staff.
* Attend department / hotel meetings.
* Be knowledgeable of all hotel emergency procedures.
* Ensure areas are free of safety hazards and perform all duties in a safe and efficient manner.
* Ensure total guest satisfaction.
* Follow Manager's instructions and perform other duties as directed or assigned.
Ability to work a flexible schedule is a required, ability to work any day of the week, weekends and holidays is a must.
DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to brisa.araujo@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.
**Qualifications**
**Skills**
**Preferred**
**Customer Service** *Advanced* **Teamwork** *Advanced* **Problem Solving** *Advanced* **Detail Oriented** *Advanced* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$27k-36k (estimate)
07/03/2024
07/18/2024
stanfordhotels.com
SAN FRANCISCO, CA
200 - 500
1987
LAWRENCE LUI
$10M - $50M
Accommodations
Related Companies
About Stanford Hotels Corporation
Stanford Hotel Corporation is a hospitality management company with a highly specialized approach to property development. We see each property and its specific needs and create solutions to maximize its performance. Our Development and Management style equips us to focus on high profile, full-service franchise brands as well as other projects that leverage our collective experience. From Real Estate Development to Food and Beverage this depth of knowledge grows full service, successful hospitality brands. Marriott/Starwood and Hilton trust us because of our solid operational infrastructure a ...
nd consistently high performing track record. We have a strong capital structure as well as long-standing relationships with major financial institutions including HSBC and Wells Fargo. We are headquartered in San Francisco where we oversee properties throughout the country.
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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
