The Customer Service Representative will ensure that customers’ needs are met on a daily basis, assist with credit application entry, and help prepare and distribute materials to remote employees.

Essential Duties and Responsibilities

· Take ownership of customer problems and follow through until resolution is achieved.

· Work closely and effectively with customers, and inter-departmental managers and
stakeholders whose sphere of influence is impacted by activities.

· Ensure service level agreements are being met with respect to customer service for both
internal and external customers.

· Liaise with insurance providers to assist in the resolution to ensure adequate coverages.

· Provide bill of sale, invoice, and copies of contract documentation.

· Provide payoff, amortization, and year end information upon request.

Education and Experience

· Associate’s degree in a related business field or equivalent education and related training.

· Two to three years of experience in the leasing or financial services industry.

Skills and Competencies

· Knowledge of the leasing industry as well as familiarity with vendor finance and direct
and indirect market segments.

· Excellent verbal and written communication, detail-orientation, multi-tasking, and
organizational skills.

· Proficiency in high school level math and Microsoft Office Suite products.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Plymouth Meeting, PA 19462: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person