We are seeking a highly skilled Project/Program Manager to lead the development and implementation of ITIL processes using Manage Engines. The ideal candidate will have a strong background in IT service management, process improvement, and project management. This role requires a strategic thinker with excellent communication and leadership skills with a proven track record in driving ITIL initiatives to successful completion.

Key Responsibilities :

• Lead and manage process implementation projects using Manage Engines.
• Develop and maintain project plans, including scope, schedule, and budget.
• Coordinate with cross-functional teams to ensure alignment and successful delivery of new processes.
• Monitor project progress and provide regular updates to stakeholders.
• Identify risks and develop mitigation strategies to ensure project success.
• Facilitate training and support for team members on new processes and Manage Engines tools.
• Continuously evaluate and improve internal IT processes to enhance efficiency and effectiveness.

Required Qualifications :

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5 years of experience in project/program management, with a focus on ITIL process implementation.
• Strong knowledge of ISO standards
• Strong knowledge of ITIL framework and best practices.
• Proficiency in using Manage Engines (or similar product) for IT service management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and analytical skills.

Preferred Qualifications :

• ITIL certification (Foundation or higher).
• Project Management Professional (PMP) certification.
• Experience in the IT service management industry.
• Familiarity with other IT service management tools and methodologies.