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Remedy Administrator
Tyto Athene Quantico, VA
$63k-80k (estimate)
Full Time | Business Services 2 Months Ago
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Tyto Athene is Hiring a Remedy Administrator Near Quantico, VA

Tyto Athene is seeking a Remedy Administrator to support the onsite Marine Corps Cyberspace Operations Group (MCCOG) C2 Systems Remedy team and will be primarily responsible for day-to-day operations and maintenance under the guidance of the operations team lead. This position will be four days onsite, one day remote.

Responsibilities:

  • Creating People Records. Setting up and managing accounts to ensure only authorized users with the appropriate permissions are granted access.
  • Troubleshooting basic incidents and escalating to a Remedy engineer as needed.
  • Performing foundation data updates following established procedures.
  • Reviewing logs and system performance following established procedures. Reporting anomalies using the incident management process.
  • Performing patching and deployments under the guidance of a Remedy Engineer.

Required:

  • BMC AR System administration
  • BMC ITSM Suite administration
  • Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Request Management
  • BMC DWP and DWP Catalog (Linux) administration
  • BMC CMDB administration
  • Tomcat patching
  • Java patching
  • Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow issues
  • Ability to work with BMC to troubleshoot complex workflow issues
  • Windows Server OS navigation
  • Importing deployment packages using the AR System Deployment Management

Desired:

  • Development of service offerings in SRM/DWP
  • Experience with Application STIGS and system patching
  • BMC ITSM Suite installation, upgrades, and troubleshooting
  • BMC DWP and DWP Catalog (Linux) installation and troubleshooting
  • BMC Remedy Single Sign On (RSSO) installation and troubleshooting
  • Smart Reporting administration
  • Familiar with Discovery applications
  • Linux OS Administration
  • SQL Knowledge

Qualifications:

  • 3 Direct Remedy administration experience with BS Degree or 5 Direct Remedy administration experience without BS Degree
  • DOD 8570 Certifications: IAT Level II – see https://public.cyber.mil/wid/dod8140/dod-approved-8570-baseline-certifications/
  • Clearance: Secret

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$63k-80k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

07/20/2024

WEBSITE

gotyto.com

HEADQUARTERS

HERNDON, VA

SIZE

1,000 - 3,000

FOUNDED

2018

TYPE

Private

CEO

CHRISTOPHER J MEILHAMMER

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About Tyto Athene

Tyto Athene is a systems integrator that helps clients improve their decision making by means of various technologies.

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