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The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.
Essential Duties and Responsibilities
Act as the first point of contact for customers visiting the office when needed
Update homeowner and association information in C3 and shared files.
Use conflict resolution techniques to resolve customer issues.
Coordinate with customers to resolve any billing inquiries.
Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
Assess the customer's needs and translate into solutions.
Process print jobs, scanning and faxing as general office support when needed
Other duties as assigned.
Knowledge and Skills
Ability to interpret verbal and/or written instructions at a proficient level.
Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
Knowledge of company policies, procedures, and forms.
Must be able to prioritize, manage time, and meet deadlines.
Must be able to work effectively with others in person and in group setting
Must be able to communicate effectively and professionally on phone, email, and in-person.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).
Professional customer service skills.
Education and Experience
High School Diploma or GED Required
At least one year of directly related or closely related experience
Bilingual preferred
Full Time
$39k-49k (estimate)
06/28/2024
07/13/2024
associaonline.com
DALLAS, TX
7,500 - 15,000
1979
Private
JOHN J CARONA
$500M - $1B
Residential Real Estate Brokerage & Management
Associa is a Texas-based HOA management company that provides services such as property management and accounting for residential and commercial properties.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
Administering and receiving customer surveys on occasion.
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Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
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Enrolling new customers, offering new products and services to existing customers.
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A representative needs to build rapport with customers to secure sales or create a substantial client base.
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Monitoring call and mail histories to ensure that all customers have been assisted.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Respond to customer service complaints before they happen.
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Minimum of one year customer service or related experience.
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They help customers with their queries and complaints.
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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.