Salary : $56,978.38 - $69,271.51 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 24/06-0402-OB
Department: Human Services Department (HSD)
Opening Date: 06/10/2024
Closing Date: 7/1/2024 11:59 PM Pacific
Bargaining Unit: 01
Position Information
Join the County of Sonoma Human Services Department as an Account Clerk II!
Starting salary at $27.30/hour ($56,978/year) , plus a competitive total compensation package*, and an additional $1.50 per hour for fluent bilingual positions!
The Human Services Department (HSD) is currently recruiting to fill two full-time fluent bilingual (English/Spanish) Account Clerk II positions, one in the Adult and Aging Division and one in the Finance Division. We are looking for candidates who love to problem solve, are logical thinkers, have an aptitude for reviewing tables and matrices of numbers, and want to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now!
Account Clerk II's are primarily responsible for reviewing and adjusting transactions and accounts, screening documents for accuracy and adherence to requirements, providing excellent customer service over the phone and in person, and authorizing payments in compliance with established department procedures, regulations, and record keeping practices. Account Clerk II's will also:

• Sort and process mail, and create letters, forms, reports, memos, and notices
• Answer provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
• Complete verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per Division confidentiality policies
• Receive and process license applications and payments
• Order office supplies and prepare weekly deposits
• Enter personal information accurately in the appropriate database
• Provide collections data to department Accounting Technicians for use in State reports
• Respond to client calls and assist clients with the repayment of overissued benefits
• Post client payments to our eligibility system, the California Statewide Automated Welfare System (CalSAWS)

The ideal candidates will possess:

• The ability to perform accurate data entry
• Experience reviewing, processing, and maintaining fiscal transactions and accounts
• Experience performing high-level customer service duties
• The ability to manage a high volume of calls in a fast-paced environment
• Strong interpersonal, problem-solving, and multi-tasking skills
• Attention to detail and effective organizational skills
• The ability to work both individually and as part of a team
• Experience with Microsoft Excel and Word applications

About the Human Services Department (HSD)
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department.

HSD works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit .
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions
• Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for through the U.S. Department of Education

These bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for these fluent bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent bilingual skills.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our.
This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.

OR

One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.

Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.
Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the application, examination, and department selection processes.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.

HOW TO APPLY
Applications are accepted online at: Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP
HR Tech: EV
IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.
COUNTY OF SONOMA BENEFITS: GENERAL*
These are some of the excellent benefits the County offers:
Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.
Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit
IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.
Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.
Plus excellent dental, vision, disability, life insurance, professional development, and more.
For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources' Risk Management-Benefits Office at or (707) 565-2900.
*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.
01

How did you first learn about this opportunity?

• Careers in Government
• College or University
• County of Sonoma Human Resources Office
• Craigslist
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• GovernmentJobs.com
• Handshake
• Hispanic Chamber of Commerce of Sonoma County
• Indeed
• Instagram
• Job Fair
• La Voz
• Latino Service Providers
• LinkedIn
• Los Cien
• Press Democrat
• sonoma-county.org/www.yourpath2sonomacounty.org
• Start Here!
• X (Twitter)
• Veterans Services Office
• Women's Organization or Group
• Other Internet Site
• Other Publication

02

Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

03

ENGLISH/SPANISH BILINGUAL ABILITIES: Do you have fluent English/Spanish bilingual abilities and wish to be considered for a bilingual position? (Fluent means the ability to speak, read, and write English & Spanish using correct grammar, translating accurately, conveying information correctly and clearly, etc.) Candidates must pass a bilingual proficiency examination to be eligible for a bilingual position.

• Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual skills.
• No, I do not have English/Spanish bilingual skills and/or I do not wish to be consideredfor a bilingual position.

04

For this question, and all subsequent questions, please provide sufficient information to allow for a thorough evaluation of your qualifications. Responses to supplemental questions will be scored using specific criteria and may be reviewed by hiring managers.
Please list your relevant and qualifying coursework, certifications, and training in accounting, book/record keeping, business math, and/or a closely related field.
05

Please clearly describe your experience performing financial and statistical clerical activities such as reviewing, processing, and maintaining:

• Fiscal transactions and accounts
• Statistical data and records

For each relevant position you list, include job title(s), employer's name(s), dates of employment (mm/yy - mm/yy), and a description of your primary duties.
06

Please describe a time you had to resolve a challenging customer issue and provide excellent customer service. Detail the issue, how you addressed the concern within established guidelines or policies, and the outcome.
07

Please describe your degree of proficiency (beginner, intermediate, advanced) using the following programs/software applications, and provide examples of the types of work products you have generated with them:

• Word
• Excel
• Outlook
• Financial/Accounting systems
• Other, relevant applications

Required Question