Customer Service

Shift: 8:30am – 5:000pm (1/2 hour for lunch)

Location: Solon, Ohio 44139

Rate: $40,000 base annually group commissions

Summary: Position to help support sales representatives, office administration, management, and production. Support activities include, but not limited to, ISO 9001 maintenance, data entry, customer service, inventory maintenance, and other company related projects.Responsibilities include but not limited to:

• Maintains business relationships with current customers and prospective customers responding to needs.
• Support Sales team and office by entering orders, contacting customers, and helping generate other documents for our customers.
•  Reviews trends and historical data of customer sales and products.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keeps management informed of sales efforts by submitting regular activity reports.Expedites the resolution of customer problems and complaints.
• Assists in the development of annual marketing strategies including generation of marketing literature and product promotions.
• Maintains all customer information in SAGE CRM (customer contact software).
•  Helps support the office and its ISO requirements and maintenance.
• Performs costing of orders and helps maintain inventory.
• Contributes to team effort as needed.
• Adheres to all company policies, procedures and business ethics Performs other duties and assignments as directed by management.
• Performs other duties and assignments as directed by management.

Requirements:  Demonstrated aptitude for problem-solving; ability to determine solutions for customers  Ability to build strong relationships with customers; understanding their business needs.  Ability to communicate effectively with both written and oral methods such as email, phone calls, trade shows, etc.  Results-orientated and able to work both independently and within a team environment.  Background in working with manufacturing companies.  Strong mathematical aptitude.  Valid driver’s license.  Impeccable business etiquette.  Ability to work well in a fast-paced environment.  Able to adapt and respond to changing business needs.  Strong verbal, interpersonal and organizational skills.  Must be proficient in the Microsoft Office suite and the Internet.  Attentive to detail.  Sage/MAS, Act, Constant Contact or any other ERP software is desired.  Regular and punctual attendance. CMI Customer Service AD 5.20.24.docx - pb

Education/Experience: Education: Undergraduate degree or equivalent work experience including customer service skills. 1-3 years of customer service experience and knowledge of manufacturing and/or non-ferrous metals is preferred. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand: walk; use hand to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 lbs.

Position Type / Expected Hours of Work: The hours of work and days are Monday through Friday, 8:30am – 5:00pm (1/2 hour for lunch) specializes in stocking, sheeting, and slitting various forms of Aluminum Foil, Copper Foil and Stainless Steel Foil. We also convert a variety of specialty metals such as Brass, Phosphor Bronze, Nickel, and Monel, just to name a few. Comet Metals caters to companies looking for fast service, dependability and a quality finished product - all at a competitive price. We have built our company on service by maintaining a standard 7-10 day lead time on stock items