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Overview :
Compensation : $66,000 - $97,000 based on experience and credentials
Position Type : Full Time
Schedule : Monday through Friday 8 : 00 AM - 5 : 00 PM
The IT Help Desk Supervisor oversees the daily operations of the IT Help Desk staff to ensure end users receive the appropriate assistance.
Key responsibilities include managing all procedures related to identifying, prioritizing, and resolving end-user help requests.
This individual will monitor, track, and coordinate help desk functions. An ideal candidate will contribute to problem resolution by giving hands-on support to end users.
Responsibilities :
Supervise the daily operations of the IT Help Desk
Support technology-related incidents and issues to ensure the accuracy of projects and tasks to meet timelines
Manage skillsets and monitor wait times
Establish service-level agreements and problem-resolution expectations for the help desk
Analyze the performance of Help Desk activities and documented resolutions to identify problem areas and deliver solutions that enhance the quality of service and prevent future problems
Conduct periodic staff meetings to discuss topics of concerns from staff and business units
Evaluate, resolve, and report daily service and departmental efficiencies
Manage the preparation of assigned monthly operations reports for IT Management
Delegate responsibilities to staff and monitor progress
Set goals and objectives for team members to achieve operational results
guide staff in developing action plans to achieve operational results
Monitor overall progress to ensure department goals are met and high-quality member service is maintained
Hire, train, coach, appraise, and reward staff, acknowledge staff feedback or concerns
Manage personnel activities of staff, such as performance appraisals or disciplinary matters
Support staff by providing information, direction, resources, or feedback to successfully complete job responsibilities
Cultivate a strong team by building trust among the members
Attend educational events to increase professional knowledge
Qualifications :
Associate’s degree in a computer-related field (A comparable combination of work experience and training may be substituted for education requirements.)
5 years of Information System experience
Ability to maintain a high level of confidentiality
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve complex problems
Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
Skills
AI & Machine Learning
Analytics
Customer Service
Leadership
Benefits
Financial Well-Being : Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness : Medical Coverage, Dental and Vision Coverage, Access to 4,000 Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance : 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement : Paid Volunteer Hours
Growth : Degree Assistance up to $5,000 per year
Flexibility : Remote, Hybrid, and Onsite Schedules
Security : Pet Insurance, Free Identity Theft Protection, Legal Assistance
For more information, including additional benefits, please visit our benefits website at
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at (url removed)
Last updated : 2024-06-19
Full Time
$73k-91k (estimate)
06/21/2024
09/20/2024
suncoastcreditunion.com
Tampa, KS
500 - 1,000
The job skills required for Help desk supervisor include Help Desk, Customer Service, Leadership, Planning, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk supervisor positions, which can be used as a reference in future career path planning. As a Help desk supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk supervisor. You can explore the career advancement for a Help desk supervisor below and select your interested title to get hiring information.