Duties

The Support Services Associate accomplishes a variety of logistical and other support functions that are that are essential to accomplishing the NCCC program. Responsibilities include procurement, inventory accountability, IT support, and supporting GSA vehicle management, facilities, and safety. Primary responsibilities will include the following
Inventory and Technology:

• Conducts surveys of supply, equipment (including computers and other electronic devices) and furniture. Determines stock levels for various items based on usage, inventory, and projected needs and depletions.
• Prepares and submits purchase orders or other requests for the Authorizing official's authorization for purchasing supplies, equipment, and furniture. Makes authorized purchases through the use of the Government Purchase Card.
• Receives ordered items and equipment and verifies quantity, description, condition and price to actual order. Discrepancies are reported to the Support Services Specialist for action.
• Tracks and maintains current and accurate property records utilizing automated and manual systems. Disposes of excess government property in accordance with General Services Administration (GSA) and Agency policies and procedures.
• Issues laptop computers and mobile phones to Corps members. In coordination with NCCC's Technical Support Specialist, prepares, e.g., cleans hard drive, upload software, all equipment prior to issuance.
• Maintains an accountability/inventory system for all technology equipment for both Corps members and staff.
• Independently or with the assistance of the NCCC Technical Support Specialist, performs minor software and hardware tasks for Corps member issued equipment such as: installing and removing software, setting up local area network and wireless networks, routers and general troubleshooting.
• Monitors the campus computer lab and enforced IT security and other IT related policies.
• Resolves, or coordinates the resolution of, issues involving telecommunications.

• Inspects campus dormitory(s) for obvious maintenance, safety, or cleanliness issues. May perform light maintenance or repair work such as: changing light bulbs, adding toner to copy machines, moving light furniture, making simple or minor repairs to non-electrical equipment.
• When Corps members are on campus, participates in monitoring the day-to-day activities to maintain order, discipline, and safety in the residence. Participates in the enforcement of all residence related policies and procedures.
• Participates or conducts Corps member resident facilities orientation program. Identifies the need for updates or changes to the orientation program.
• Makes arrangements for periodic fire drills and participates in the coordination of the drill.
• Coordinates the rotating Team Leader On-Call Duty Roster used to respond to emergencies.

• Supports the maintenance and management of GSA leased vehicles to include: maintenance, cleanliness, and driver safety training, and accident reporting. Tracks vehicle usage including gas consumption, registration, required maintenance and repairs.
• Receives, reconciles, and maintains vouchers of repair or maintenance work accomplished.

• Implements standard operating procedures related to vehicle operations, supplies, logistics, equipment utilization, property management, and facilities.
• Provides general administrative support for the organization to include: ordering supplies, ensuring equipment is in working order, receiving deliveries and mail, and establishing and maintaining subject matter files.
• Contributes to the development or revision of Corps member training related to support services activities.

Requirements

Conditions of Employment

• You must be a United States Citizen.
• A 2-year probationary period is required for new Federal employees and supervisors.
• Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade.
• Satisfactory completion of a background investigation.
• Must be telework ready.
• A financial disclosure is required for this position.
• Dates of employment, including beginning and end dates in the following format: month/day/year/hours worked per week, must be included on the resume.
• Current valid drivers license.
• Must be able to lift up to 50 lbs.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  • Resume showing relevant experience (cover letter optional);
  • Unofficial transcript (if qualifying based on education):
  • Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;
  • For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;
  • Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To apply for this position, you must complete the occupational questionnaire, which is available to preview click here https://apply.usastaffing.gov/ViewQuestionnaire/12407104along with submitting the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM Eastern Time on05/16/2024.

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  • Click the Submit My Answers button to submit your application package.
  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the Agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Nakia Floyd

  Phone

  000-000-0000

  Email

  nfloyd@americorps.gov

  Next steps

  Once the occupational questionnaire is received, you will receive an acknowledgement email that your submission was successful, however, you must also include a resume and any other documents that are applicable to you under the "Required Documents" section of this vacancy announcement. After a review of your complete application is made, you will be notified of your status via email. Please be aware that emails could reside in your "junk," "bulk," or "spam" mail folder, depending on your filters. You will be notified of the final outcome.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

US Citizens and Status Candidates