Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually. We are currently looking for a Gallery Host to join our team!

Onix Hospitality rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.

BENEFITS AND PERKS WE OFFER

Benefits

• Competitive Salary
• Affordable Medical, Dental, and Vision Benefits for You & Your Family
• 401k Retirement With Company Match
• Flexible Spending Accounts (FSA)
• Paid Time Off & Paid Holidays
• Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
• Company provided Life Insurance and Long Term Disability Coverage

Employee Perks Program

• Tickets At Work for Discounted Entertainment Tickets!
• Tuition Reimbursement
• In Facility Training/Inservice Programs
• Employee Assistance Program
• Free Will/Estate Preparation Services
• Optional Legal & Identity Protection Services
• Verizon Wireless Discount

Principal Duties and Responsibilities:

· Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

· Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.

· Assist with preparing, setting up, stocking, taking down, cleaning, and providing quality food and beverage products, adhering to all recipes and presentation standards as needed.

· Expedite drink orders for guests at the bar.

· Attending café seating areas, take food orders from guests & prepare their food.

· Gallery Kitchen- maintaining food levels & keep the work area clean.

· Assembly Kitchen- preparing food for breakfast, maintaining food levels, assisting guests and cleaning up from breakfast.

· Respond to requests from guests for assistance and information about the local area.

· Sell rooms to “walk-in” customers.

· Routinely enter or change reservation information on the computer system.

· Post charges and payments to guest accounts, as needed.

· Make necessary corrections to guest accounts.

· Communicate with the housekeeping department about room status/availability.

· Deliver requested items to guests, as needed, including incoming faxes, mail etc.

· Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.

· Operate hotel switchboard.

· Clean and maintain the front desk area/front lobby.

· Maintain daily logs (including communication).

· Assist with setting up and breaking down meeting spaces.

· Assist with preparing food for meetings/events.

· Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.

· Assist with facility deposits as needed.

· Issue safety deposit boxes, when requested.

· Pre-assign rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.

· Maintain a current room status report.

· Promote membership in Hyatt's World of Hyatt Loyalty Program.

· Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.

· Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

· Perform additional assignments as needed.

· Drive guests in shuttle van as required by guests.

Job Requirements:

· High school diploma or equivalent required.

· Hospitality, restaurant, or bartending experience is preferred.

· Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.

· Must be able to work in the kitchen and prepare food for guests.

· Must be able to communicate effectively, be polite, courteous, and responsive to our guests.

· Must be able to speak and write the English language in an understandable manner.

· Must be able to stand for long periods of time.

· Must be organized and detail oriented.

· A valid driver’s license is required.

· Typing and computer skills are required.