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*TEKsystems in partnership with One Medical*
Opportunity Details:
Additional Skills & Qualifications:
• At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
• Experience thriving in an environment with high-volume calls is a plus
• Strong written and verbal communication skills, including impeccable phones manner
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
• Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus
Experience Level:
Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$39k-49k (estimate)
05/12/2024
05/30/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Healthcare Customer Service Representative positions, which can be used as a reference in future career path planning. As a Healthcare Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Healthcare Customer Service Representative. You can explore the career advancement for a Healthcare Customer Service Representative below and select your interested title to get hiring information.
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There are many traditional tasks handled by Healthcare Customer Service Representative, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Healthcare Customer Service Representatives typically use a telephone, computer, and other office equipment.
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Proficiently and professionally responding to customer questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Career tips from people on Healthcare Customer Service Representative jobs
Most customer service positions require a high school diploma and familiarity with computers.
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Consider a professional certification.
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Previous customer service, medical, or retail experience can be helpful, but companies also train employees that are new to the field.
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Review the skills and techniques needed to be a successful customer service representative.
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Previous customer service and healthcare receivables experience preferred if you're eyeing for this position.
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