Automotive Service Manager

Location: SE Portland, OR

Pay: $60k commission & bonus

Hours: Open from 7am-6pm | Hours flexible, 8hr shifts | Mon-Fri

Who we are:

We are a highly regarded automotive repair shop located in Portland, OR, and Vancouver, WA. We provide full-service auto repair. We are looking for a proven leader in the automotive industry who has 5 years as a Service Manager to join our team.

What’s in it for You:

• Salary: $60k commission & bonus
• Work/Life Balance
• Medical, Dental and Vision
• IRA
• Generous Paid Time Off, vacation, and sick days
• Stipend to buy your tools
• Repair your vehicle here, getting parts at cost!

What You’ll Do:

• Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations
• Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, by maintaining open communication and delivering exceptional service
• Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments
• Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards
• Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities
• Monitor service department performance through the use of key performance indicators (KPIs) and take corrective action as needed to improve results
• Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability
• Develop and implement effective marketing and sales strategies to promote service department business and increase revenue

Requirements:

• Experience with Independent shops is a HUGE PLUS!
• Degree or certification in automotive technology,
• business administration, or related experience
• 5 years of experience managing an automotive service department or related operation
• Strong leadership and communication skills, with the ability to motivate and manage a team
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Knowledge of automotive systems, diagnostics, and repair procedures
• Proficient computer skills, including knowledge of automotive service management software
• Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders
• Valid driver's license and clean driving record