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Retail Customer Service Representative
Alphagraphics Richardson, TX
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$47k-61k (estimate)
Full Time 3 Days Ago
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Alphagraphics is Hiring a Retail Customer Service Representative Near Richardson, TX

Our tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
Retail Customer Service Representative Perks and Benefits:
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development
More than anything, we're looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
Retail Customer Service Representative (CSR) Daily Tasks:
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services, and capabilities.
  • Serve as an external key educator to our community and customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Retail Customer Service Representative (CSR) Role Qualifications:
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Apply today!
Compensation: $16.50 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Job Summary

JOB TYPE

Full Time

SALARY

$47k-61k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

05/18/2024

WEBSITE

alphagraphics.com

HEADQUARTERS

LAKEWOOD, CO

SIZE

100 - 200

FOUNDED

2016

CEO

KIMBERLY MATINAS

REVENUE

$10M - $50M

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About Alphagraphics

We are a marketing and communications company specializing in signs, vehicle graphics, website and graphic design, mailing, booklets, books and printing services that will help Get Noticed, Get Business. AlphaGraphics Oceanside, is a locally owned and operated, we're experts in design, printing, mailing and digital archiving services, as well as direct marketing solutions that include the latest technologies in variable data printing, 1:1 marketing and cross-media campaigns. Our specialty has grown from print to include the latest marketing channels, including e-mail, online, mobile, ePublicat ... ions and more. Vehicle Graphics Flags & Banners Full Service Custom Printing Store Windows Graphics Business Hours Decals Stickers - Labels Branding and Identity - Logos E-mail marketing Direct marketing Online marketing Mobile marketing When you integrate our services together, youll really see your response rates soar! Well also help you track, measure and optimize your communications, so that you can get more bang for your buck. Contact us today and tell us how we can help you tell your story! AlphaGraphics Oceanside is a certified Disabled Veteran Business Enterprise (DVBE), Small Business Micro (SB), Small Business Enterprise (SBE), and Service-Disabled Veteran-Owned Small Business (SDVOSB) with the State of California. More
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The following is the career advancement route for Retail Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Representative. You can explore the career advancement for a Retail Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Representative job description and responsibilities

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

02/14/2022: Moline, IL

They help customers compare products and services and advise clients about which options meet their needs.

02/05/2022: Binghamton, NY

They might also discuss how to use available services or demonstrate the right way to operate a product.

03/04/2022: Billings, MT

They listen to or read about customer problems and suggest solutions.

04/18/2022: Bergenfield, NJ

Built rapport with customers by asking probing questions and utilizing effective listening skills.

03/06/2022: Springfield, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Representative jobs

The best CSRs are genuinely excited to help customers.

03/04/2022: Tulsa, OK

Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.

02/27/2022: New Haven, CT

Customer service representatives who resolve client complaints need strong problem-solving skills.

03/22/2022: Gastonia, NC

They generally need to know how to create and update tickets and how to search for customer records.

04/15/2022: Newark, NJ

Having a previous customer service experience would be an advantage.

01/21/2022: Amarillo, TX

Step 3: View the best colleges and universities for Retail Customer Service Representative.

College of the Atlantic
Cleveland State University