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Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
Job Summary: As the Help Desk Manager, you will lead the day-to-day operations of the Service Desk, ensuring efficient incident resolution, service request fulfillment, and task management. Based on-site in Washington, DC, you will oversee the ticket queue, prioritize tasks, and collaborate with technical teams to deliver timely solutions and exceptional customer service. This role requires an active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
Responsibilities:
Qualifications:
Additional Requirements:
Location: Onsite in Washington, DC
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As per the Executive Order on Ensuring Adequate Covid Safety Protocols for Federal Contractors and regulations as detailed by www.saferfederalworkforce.gov , it is recommended that all federal government contractors be vaccinated against Covid-19, unless approved for an exemption/ accommodation on the basis of a sincerely held religious belief or medical circumstance.
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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:
We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to
Check out ourLinkedIn,Facebook, andInstagramto find out a little more about who we are and if we are the right next step for your career!
Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics.Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contactHR@harmonia.com.
Full Time
IT Outsourcing & Consulting
$112k-143k (estimate)
05/19/2024
07/18/2024
harmonia.com
BLACKSBURG, VA
200 - 500
2006
Private
MARC ABRAMS
$50M - $200M
IT Outsourcing & Consulting
Harmonia is a technology firm providing program and project management, systems engineering, software development and SOA implementation services.
The job skills required for Help Desk Manager include Help Desk, Service Desk, Leadership, Problem Solving, Initiative, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Manager. Select any job title you are interested in and start to search job requirements.